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External calls to voicemail not working / WMI not working

Michael Durham
Level 4
Level 4

I hae an AIM-CUE module installed into my 2851 router and when an on network call gets forwarded to voicemain, it works fine.  IE: a call from extension 1001 to 1000 that does not get answered then gets forwarded to voicemail; this works.

However, if a call comes in on the SIP line (off netowrk) the call does get to the correct extension via a translation rule but if that call is now answered it does NOT get to voicemail.

Also, in neither case does the message indicator light become light.  I can manually dial the WMI and via 80001000 and it comes on and 80011000 and it goes off.

Attached are my configs for the route and the CUE.  I also ran a debug ccsip messages and debug ephone state, the results are also attached.

Any ideas why I am having these problems?

2 Accepted Solutions

Accepted Solutions

Michael..

The problem seem to be with sip 302 moved temporary message CCME is sending to your provider

Sent:

SIP/2.0 302 Moved Temporarily

Via: SIP/2.0/TCP 185.35.78.39:5070;alias;rport;branch=z9hG4bK653597487

From: "MICHAEL DURHAM" <13525381577>;tag=2119059440

To: <3862439001>;tag=E6A202C-21E9

Date: Fri, 18 Oct 2013 16:16:24 GMT

Call-ID: 472361910@185.35.78.39

CSeq: 25148 INVITE

Allow-Events: telephone-event

Server: Cisco-SIPGateway/IOS-12.x

Diversion: <1000>;reason=no-answer;counter=1

Contact: <5000>

Content-Length: 0

Please add this command and test again..Attach the logs again, if it doesnt work

Router(config)#voice service voip

Router(conf-voi-serv)#no supplementary-service sip moved-temporarily

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View solution in original post

Michael,

From the logs,

5759 10/23 12:15:24.673 ACCN SIPL 0 UnSolicitedNotificationCallback: Received failed final Response:SIP/2.0 481 Call Leg/Transaction Does Not Exist

Via: SIP/2.0/UDP 10.110.0.2:5060;branch=z9hG4bKJpf9dJnwt2q7L19uNbTyhw~~2

To: <1000>;tag=FE664-1277

From: <1000>;tag=ds4863474b

Call-ID: 766c5b13-1101@sip:1000@10.110.0.2:5060

CSeq: 1 NOTIFY

Content-Length: 0

Date: Wed, 23 Oct 2013 16:15:24 GMT

We can see that your CUE is attempting to use unsolicited notifcation but its not getting any response back from the ccme because your CCME is not configured correctly..

Please add this config..

sip-ua

mwi-server ipv4:10.110.0.2 transport udp port 5060 unsolicited

ephone-dn xx (xx=your any ephone-dn on your ccme you want mwi for)

mwi sip

or you can use ephone-dn template as suggested by Aman above

ephone-dn-template 1

mwi sip

You need to assign this to your ephone-dns..

Please test again...if it doesnt work please post the following outputs

from CCME

1. debug ccsip messages

from your cue

1.

show software licenses 

2. collect the traces as I suggested earlier and send over

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View solution in original post

23 Replies 23

Michael Durham
Level 4
Level 4

Can anyone please help me with this issue?  I am still stuck.

Michael..

The problem seem to be with sip 302 moved temporary message CCME is sending to your provider

Sent:

SIP/2.0 302 Moved Temporarily

Via: SIP/2.0/TCP 185.35.78.39:5070;alias;rport;branch=z9hG4bK653597487

From: "MICHAEL DURHAM" <13525381577>;tag=2119059440

To: <3862439001>;tag=E6A202C-21E9

Date: Fri, 18 Oct 2013 16:16:24 GMT

Call-ID: 472361910@185.35.78.39

CSeq: 25148 INVITE

Allow-Events: telephone-event

Server: Cisco-SIPGateway/IOS-12.x

Diversion: <1000>;reason=no-answer;counter=1

Contact: <5000>

Content-Length: 0

Please add this command and test again..Attach the logs again, if it doesnt work

Router(config)#voice service voip

Router(conf-voi-serv)#no supplementary-service sip moved-temporarily

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts

Erick Bergquist
Level 6
Level 6

I'm unable to pull up the attachments on the mobile tech support app, but check The CUE SIP proxy server (sip server) IP
Address is the sip interface on CME (sip binding on CME/router).

I can check attachments when i get in front of computer later.

Sent from Cisco Technical Support iPhone App

Thank You

Hi

Can you find the below , please?.

voice service voip

allow-connections sip to sip

allow-connections sip to h323

allow-connections h323 to h323

allow-connections h323 to sip

sip

registrar server expires max 1200 min 300

Thank you

please rate all useful information

Michael,

Check these two items out.   The SIP Gateway on CUE needs to match the SIP interface (binding) on CME. 

CUE# show ccn subsystem sip

SIP Gateway:                           10.1.2.3

SIP Port Number:                        5060

DTMF Relay:                             sip-notify

MWI Notification:                       outcall

Transfer Mode:                          bye-also

SIP RFC Compliance:                     Pre-RFC3261

CME/ROUTER:

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

sip

  bind control source-interface Vlan1

bind media source-interface Vlan1

So in above, Vlan1 on the router/CME is IP address 10.1.2.3 which matches the CUE SIP setting.

The command, no supplementary-service sip moved-temporarily, fixed the external calls not going to voicemail.  But the WMI light still does not work.  Also,  sometimes when an external call goes to voicemail, the announcementis played and after the beek all you hear is atone.

Thanks for helping me move forward but I still need WMI working.

Did you look at the SIP binding items I posted above?

I do not have a VLan option there.

CME_Router(conf-serv-sip)#bind control source-interface ?
  Async               Async interface
  Auto-Template       Auto-Template interface
  BVI                 Bridge-Group Virtual Interface
  CDMA-Ix             CDMA Ix interface
  CTunnel             CTunnel interface
  Dialer              Dialer interface
  GMPLS               MPLS interface
  GigabitEthernet     GigabitEthernet IEEE 802.3z
  LISP                Locator/ID Separation Protocol Virtual Interface
  Lex                 Lex interface
  LongReachEthernet   Long-Reach Ethernet interface
  Loopback            Loopback interface
  MFR                 Multilink Frame Relay bundle interface
  Multilink           Multilink-group interface
  Null                Null interface
  Port-channel        Ethernet Channel of interfaces
  Service-Engine      cisco service engine module
  Tunnel              Tunnel interface
  Vif                 PGM Multicast Host interface
  Virtual-Dot11Radio  Virtual dot11 interface
  Virtual-PPP         Virtual PPP interface
  Virtual-Template    Virtual Template interface
  Virtual-TokenRing   Virtual TokenRing
  vmi                 Virtual Multipoint Interface

On the CUE, do this command:

show ccn subsystem sip

then paste the output here.

You essentially want to make sure the CUE SIP Gateway IP address matches the SIP interface on the CME/router side.

You can fix this two ways, setting the CME sip binding to match what CUE is using or by changing the SIP gateway setting on CUE but that requires reboot of CUE.

CME_Router#service-module service-engine 0/1 session

Trying 10.110.0.1, 2258 ... Open

TDC> show ccn subsystem sip
SIP Gateway:                            10.110.0.1
SIP Port Number:                        5060
DTMF Relay:                             sip-notify
MWI Notification:                       unsolicited
MWI Envelope Info:                      enabled
Transfer Mode:                          bye-also
SIP RFC Compliance:                     Pre-RFC3261

Here are the results as per your request

CME_Router#service-module service-engine 0/1 session

Trying 10.110.0.1, 2258 ... Open

TDC> show ccn subsystem sip
SIP Gateway:                            10.110.0.1
SIP Port Number:                        5060
DTMF Relay:                             sip-notify
MWI Notification:                       unsolicited
MWI Envelope Info:                      enabled
Transfer Mode:                          bye-also
SIP RFC Compliance:                     Pre-RFC3261

Your CUE is currently set to use interface Service-Engine0/1 IP address as it's SIP gateway.

Since you are using SIP with your provider, you need to set the CUE's SIP gateway to be the IP address your provider and CME/router are using for SIP. I can not determine what that is from the CME config, I'm guessing it is one of the GigabitEthernet sub interfaces. Maybe it is GigabitEthernet0/1.110 (10.110.0.1 which the telephony service is using).

On CME/router, you can do this:

Use the 'show sip-ua status' command to see what interface SIP is bound to currently on the router/CME side. The CME and CUE are two independent systems.

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

sip

  bind control source-interface (SIP interface)

  bind media source-interface (SIP interface)

Or on CUE, change the SIP Gateway address to IP address CME/router is using for SIP (bound interface)

Commands on CUE,

ccn subsystem sip

  gateway address x.x.x.x (IP of interface on CME/router SIP is bound to).

The CUE change above may require reload of CUE. Don't forget to do write mem to save before reload.

** Make sure the interface/IP address you chose to use for SIP is routable throughout your network and CUE can reach it.

** You can't make this change on CME/router side if there are active SIP calls. It may interrupt calls or cause a problem

If you don't do the above, the following on the CME/router may correct the MWI issue.

sip-ua

  mwi-server 10.110.0.1 unsolicited

Hi,

Does MWI work for internal calls?

Please send the output of the ff command..

show ccn application

Next I need you to enter the following commands:

no trace all

trace ccn stacksip dbug

clear trace

Now do a MWI test for me using the ff: command, replace xxxx with a valid extension of a user

mwi refresh telephonenumber xxxx

Finally collect the trace and attach it here...Use the command below to collect the logs

show trace buffer long

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
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