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CUE unable to access FTP server

Answered Question
Oct 21st, 2013
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Good Day,


I have a AIM_CUE installed in a Cisco 3825 router. I am attempting to upload my voicemail license to the CUE but am unable to connect to the FTP server. When ever i am logged into the CUE and i cannot access the FTP server. Can someone please assist.


CME - 192.168.0.115

CUE - 172.17.1.8

FTP Server - 192.168.0.14


this is the configuration I have:


interface Service-Engine0/0

ip unnumbered GigabitEthernet0/1.2

service-module ip address 172.17.1.8 255.255.255.0

service-module ip default-gateway 172.17.1.1


interface GigabitEthernet0/1.2

description IP Phone Network

encapsulation dot1Q 10

ip address 172.17.1.1 255.255.255.0

ip nat inside

ip virtual-reassembly in

ip policy route-map Vonage

h323-gateway voip interface

h323-gateway voip h323-id CME

h323-gateway voip bind srcaddr 172.17.1.1


ip route 172.17.1.8 255.255.255.255 Service-Engine0/0

Correct Answer by paolo bevilacqua about 3 years 10 months ago

You need to setup routing to the voice vlan, normally done in the itnerent router.

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paolo bevilacqua Mon, 10/21/2013 - 14:14
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Check routing on FTP server and its default gateway.

islam.kamal Mon, 10/21/2013 - 14:19
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Hi


1- Make sure that is pingable from your CME and your CUE.

2-Check from username and your password for ftp.

3-You have to use the following to upgrade


Route# service-module service-engine 0/0 session

CUE#

CUE# software install clean url ftp://192.168.0.14/yourlicense.pkg  user admin password ciscocisco

CUE# reload



Thank you

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Marcel Belisle Mon, 10/21/2013 - 15:27
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Hey

I able to ping from the CME to the CUE.

i have tested the FTP server from another PC on the local network (192.168.0.0/24) and it works fine.

When I run that command it tells me that the CUE is unable to connect to the FTP server.

paolo bevilacqua Mon, 10/21/2013 - 15:29
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You need to be able to ping from FTP server to CUE for this to work.

Check what I've indicated above.

Marcel Belisle Mon, 10/21/2013 - 15:42
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I am unable to ping the CUE from the FTP server. Paolo can you please assist me in setting up the necessary routes in order for the FTP server to be able to ping the CUE. Sorry but am bit new at this.

islam.kamal Mon, 10/21/2013 - 15:41
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Hi


This is a routing problem as Mr/Paolo mentioned, If all configuration are ok.Try to use other FTP server.


Thank you

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Marcel Belisle Mon, 10/21/2013 - 15:44
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The route is listed above is the only i have there, which other route do i need.

Correct Answer
paolo bevilacqua Mon, 10/21/2013 - 15:53
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You need to setup routing to the voice vlan, normally done in the itnerent router.

Marcel Belisle Tue, 10/22/2013 - 08:21
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I was able to setup intervlan routing, which allowed my CUE to see my FTP server. Thanks a lot for the help guys.

islam.kamal Mon, 10/21/2013 - 16:10
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Hi


From FTP server can you ping CME IP address  192.168.0.115 ?.


Thanks

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Marcel Belisle Mon, 10/21/2013 - 16:50
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Yes I can ping 192.168.0.115 from the FTP server. But i cannot ping 172.17.1.8 from the FTP server.

Jorge Armijo Mon, 10/21/2013 - 20:07
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What's your FTP server? A windows machine?


You can try to add a "route add" on the PC, something like:


route add 172.17.1.8 mask 255.255.255.255 192.168.0.14


Otherwise, you'll have to check your routing from the FTP back to the CME/CUE box.


HTH


--
Jorge Armijo

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islam.kamal Mon, 10/21/2013 - 22:07
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Hi Marcel


If you are able to ping CME IP address , so i suggest to change the IP address of your CUE to be on the same range of your CME , so it will be pingable and reachable for FTP.You have to change (IP unnumbered , ip address of your CUE & static route).This will avoid you from the routiing issues.


Thank you

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Carlo Poggiarelli Tue, 10/22/2013 - 01:30
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Hi Marcel.

Please post the output of a ping 172.17.1.1 and a traceroute 172.17.1.8 both from ftp server

Thanks


Carlo




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