FAC in SIP phones with Cisco CTI desktop

Unanswered Question
Oct 22nd, 2013
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Hi ,


We have a UCCE 9.0 set up and CM 9.0 . We have  SIP Phone  with Force authorization code (FAC) and agent should login with Cisco CTIoS Agent desktop and make a outbound call with dialpad .Once the agent dials the customer number followed by the FAC code we recieve a error prompt.


We have tested the same scenario with the SCCP phone and call is reaching the customer.


Scenario 1 - SCCP phone


Agent desktop dialpad--> Mobile number,fac --> Success

                                     9841272856,123   



Scenario 2 - SIP phone


Agent desktop dialpad--> Mobile number,fac --> Failure

                                    9841272856,123



Can any one tell me what needs to be configured differently for a SIP phone.


Thanks,

Rahul

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