FAC in SIP phones with Cisco CTI desktop

Unanswered Question
Oct 22nd, 2013
User Badges:

Hi ,

We have a UCCE 9.0 set up and CM 9.0 . We have  SIP Phone  with Force authorization code (FAC) and agent should login with Cisco CTIoS Agent desktop and make a outbound call with dialpad .Once the agent dials the customer number followed by the FAC code we recieve a error prompt.

We have tested the same scenario with the SCCP phone and call is reaching the customer.

Scenario 1 - SCCP phone

Agent desktop dialpad--> Mobile number,fac --> Success


Scenario 2 - SIP phone

Agent desktop dialpad--> Mobile number,fac --> Failure


Can any one tell me what needs to be configured differently for a SIP phone.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion