Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
940
Views
0
Helpful
4
Replies

CSCtx21613 - UCCX CALL_DELIVERED_EVENT with incorrect ConnectionCallID sent to CAD - 1

Imran Khan
Level 1
Level 1

‎10-22-2013 07:19 AM - edited ‎03-20-2019 08:05 PM

Hi, Is that something which we can fix? As we just deployed UCCX 9.0 and this is happening which is really annoying for the customer.

Thanks.

Labels:
0 Helpful
4 Replies 4

Wes Sisk
Cisco Employee
Cisco Employee

‎10-24-2013 11:06 AM

No, there is no way to work around this issue but if you are on 9.0 then this should be fixed in that release. For additional investigation please open a Service Request with Cisco TAC.

0 Helpful

Imran Khan
Level 1
Level 1
In response to Wes Sisk

‎03-20-2014 06:15 AM

Yes, we had to upgrade. Not sure which version it is but it was upgraded to later release of 9.0 which resolved the issue

0 Helpful

Casey Dockry
Level 1
Level 1

‎03-19-2014 07:55 AM

Imran, did you find any additional workarounds for this issue? I have a customer that recently upgraded to 9.0(1)SU1 and they are hitting this bug as well. 

0 Helpful

Imran Khan
Level 1
Level 1

‎03-20-2014 06:13 AM

Yes, we had to upgrade. Not sure which version it is but it was upgraded to later release of 9.0 which resolved the issue.

0 Helpful
Customers Also Viewed These Support Documents