QM Installation Design Clarification

Unanswered Question
Oct 23rd, 2013
User Badges:

I have been tasked with installing QM for my company and this is my first time dealing with QM.  This was ordered to have a Base Server and a Recording Server for Network Recording.  This is for Compliance recording only.  No desktop monitoring, etc.  UCCX 9.0, CM 9.1.  My question is on exactly which services are required where.  If I am reading everything correctly I should only need:


Base Server:

     Base Services

     Database Services

     Voice / Screen Services

     CTI Services


Recording Server:

     Recording Services


Just looking to make sure I am reading everything correctly.  I don't need the MediaSense Subscription Service anywhere since I an doing Network Recording and not MediaSense recording and I don't need Monitoring Services anywhere as that is for Server recording only, correct?


Thanks!

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion

Related Content