I have been tasked with installing QM for my company and this is my first time dealing with QM. This was ordered to have a Base Server and a Recording Server for Network Recording. This is for Compliance recording only. No desktop monitoring, etc. UCCX 9.0, CM 9.1. My question is on exactly which services are required where. If I am reading everything correctly I should only need:
Voice / Screen Services
Just looking to make sure I am reading everything correctly. I don't need the MediaSense Subscription Service anywhere since I an doing Network Recording and not MediaSense recording and I don't need Monitoring Services anywhere as that is for Server recording only, correct?