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VIC-4FXS/DID - no dial tone

Unanswered Question
Oct 29th, 2013
User Badges:

Running -  :c2800nm-advipservicesk9-mz.151-4.M4.bin


Show voice-port summary


0/2/0           --  fxs-ls      up    up   off-hook idle     y

0/2/1           --  fxs-ls      up    up   off-hook idle     y

0/2/2           --  fxs-ls      up    up   off-hook idle     y

0/2/3           --  fxs-ls      up    up   off-hook idle     y


show voice-call summary


0/2/0         -          -  -                     FXSLS_PARK

0/2/1         -          -  -                     FXSLS_PARK

0/2/2         -          -  -                     FXSLS_PARK

0/2/3         -          -  -                     FXSLS_PARK


when I - shut and no shut a port I see  - 9 of these messages ..


Oct 29 15:54:43.154 : Miscellaneous signaling debug data: (ch=1):
0000 0080 ABBA ** 


I have disconnected all the cables from the card and tried just one port with a POTS handset - no joy


Cant make or recieve calls.


Please note there is a card is slot 3 - VIC2-2FXS - this is working perfectly.


Any ideas ??



Thanks


James

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Overall Rating: 1 (1 ratings)
Loading.
Jorge Armijo Tue, 10/29/2013 - 07:10
User Badges:
  • Silver, 250 points or more

Please post the following information:


-show run

-show version

-show diag

-show voice dsp group all

-show voice dsp detail



--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

keanej Tue, 10/29/2013 - 07:23
User Badges:

Show Diag :



        WIC Slot 2:

        FXS Voice daughter card (4 port)

        Hardware Revision        : 3.1

        Part Number              : 73-6918-02

        Board Revision           : F0

        Deviation Number         : 0

        Fab Version              : 02

        PCB Serial Number        : FOC13223SDG

        RMA Test History         : 00

        RMA Number               : 0-0-0-0

        RMA History              : 00

        Top Assy. Part Number    : 800-17016-02

        Connector Type           : 01

        CLEI Code                : IP9IABYCAA

        Product (FRU) Number     : VIC-4FXS/DID=

        EEPROM format version 4

        EEPROM contents (hex):

          0x00: 04 FF 40 00 3A 41 03 01 82 49 1B 06 02 42 46 30

          0x10: 88 00 00 00 00 02 02 C1 8B 46 4F 43 31 33 32 32

          0x20: 33 53 44 47 03 00 81 00 00 00 00 04 00 C0 46 03

          0x30: 20 00 42 78 02 05 01 C6 8A 49 50 39 49 41 42 59

          0x40: 43 41 41 FF FF FF FF FF FF FF FF FF FF FF FF FF

          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF




show voice dsp group all

DSP groups on slot 0:
dsp 1:
  State: UP, firmware: 28.3.5
  Max signal/voice channel: 16/16
  Max credits: 240
  num_of_sig_chnls_allocated: 16
  Transcoding channels allocated: 0
  Group: FLEX_GROUP_VOICE, complexity: FLEX
    Shared credits: 240, reserved credits: 0
    Signaling channels allocated: 16
    Voice channels allocated: 0
    Credits used (rounded-up): 0

dsp 2:
  State: UP, firmware: 28.3.5
  Max signal/voice channel: 16/16
  Max credits: 240
  num_of_sig_chnls_allocated: 16
  Transcoding channels allocated: 0
  Group: FLEX_GROUP_VOICE, complexity: FLEX
    Shared credits: 240, reserved credits: 0
    Signaling channels allocated: 16
    Voice channels allocated: 0
    Credits used (rounded-up): 0

dsp 3:
  State: UP, firmware: 28.3.5
  Max signal/voice channel: 16/16
  Max credits: 240
  num_of_sig_chnls_allocated: 1
  Transcoding channels allocated: 0
  Group: FLEX_GROUP_VOICE, complexity: FLEX
    Shared credits: 240, reserved credits: 0
    Signaling channels allocated: 1
    Voice channels allocated: 0
    Credits used (rounded-up): 0

dsp 4:
  State: UP, firmware: 28.3.5
  Max signal/voice channel: 16/16
  Max credits: 240
  num_of_sig_chnls_allocated: 0
  Transcoding channels allocated: 0
  Group: FLEX_GROUP_VOICE, complexity: FLEX
    Shared credits: 240, reserved credits: 0
    Signaling channels allocated: 0
    Voice channels allocated: 0
    Credits used (rounded-up): 0

dsp 5:
  State: UP, firmware: 28.3.5
  Max signal/voice channel: 16/16
  Max credits: 240
  num_of_sig_chnls_allocated: 0
  Transcoding channels allocated: 0
  Group: FLEX_GROUP_VOICE, complexity: FLEX
    Shared credits: 240, reserved credits: 0
    Signaling channels allocated: 0
    Voice channels allocated: 0
    Credits used (rounded-up): 0

dsp 6:
  State: UP, firmware: 28.3.5
  Max signal/voice channel: 16/16
  Max credits: 240
  num_of_sig_chnls_allocated: 0
  Transcoding channels allocated: 0
  Group: FLEX_GROUP_CONF, complexity: CONFERENCE
    Shared credits: 0, reserved credits: 30
    Codec: CONF_G711, maximum participants: 8
    Sessions per dsp: 8


DSP groups on slot 1:
This command is not applicable to slot 1

DSP groups on slot 2:
This command is not applicable to slot 2

  0 DSP resource allocation failure




show voice dsp detailed

DSP  DSP                DSPWARE CURR  BOOT                         PAK     TX/RX
TYPE NUM CH CODEC       VERSION STATE STATE   RST AI VOICEPORT TS ABORT  PACK COUNT
==== === == ======== ========== ===== ======= === == ========= == ===== ============
edsp 0001 01 g711ulaw  0.1 IDLE  50/0/11.1
edsp 0002 02 g729r8 p  0.1 IDLE  50/0/11.2
edsp 0003 01 g711ulaw  0.1 IDLE  50/0/12.1
edsp 0004 02 g729r8 p  0.1 IDLE  50/0/12.2
edsp 0005 01 g711ulaw  0.1 IDLE  50/0/13.1
edsp 0006 02 g729r8 p  0.1 IDLE  50/0/13.2
edsp 0007 01 g711ulaw  0.1 IDLE  50/0/14.1
edsp 0008 02 g729r8 p  0.1 IDLE  50/0/14.2
edsp 0009 01 g711ulaw  0.1 IDLE  50/0/15.1
edsp 0010 02 g711ulaw  0.1 IDLE  50/0/15.2
edsp 0011 01 g729r8 p  0.1 IDLE  50/0/16.1
edsp 0012 02 g729r8 p  0.1 IDLE  50/0/16.2
edsp 0013 01 g711ulaw  0.1 IDLE  50/0/20.1
edsp 0014 02 g729r8 p  0.1 IDLE  50/0/20.2
edsp 0015 01 g729r8 p  0.1 IDLE  50/0/21.1
edsp 0016 02 g729r8 p  0.1 IDLE  50/0/21.2
edsp 0017 01 g729r8 p  0.1 IDLE  50/0/30.1
edsp 0018 01 g729r8 p  0.1 IDLE  50/0/31.1
edsp 0019 01 g729r8 p  0.1 IDLE  50/0/32.1
edsp 0020 01 g729r8 p  0.1 IDLE  50/0/33.1
edsp 0021 02 g729r8 p  0.1 IDLE  50/0/33.2
edsp 0022 01 g729r8 p  0.1 IDLE  50/0/34.1
edsp 0023 02 g729r8 p  0.1 IDLE  50/0/34.2
edsp 0024 01 g729r8 p  0.1 IDLE  50/0/35.1
edsp 0025 02 g729r8 p  0.1 IDLE  50/0/35.2
edsp 0026 01 g729r8 p  0.1 IDLE  50/0/36.1
edsp 0027 02 g729r8 p  0.1 IDLE  50/0/36.2
edsp 0028 01 g729r8 p  0.1 IDLE  50/0/38.1
edsp 0029 01 g729r8 p  0.1 IDLE  50/0/39.1


----------------------------FLEX VOICE CARD 0 -----------------------
-------
                           *DSP VOICE CHANNELS*

CURR STATE : (busy)inuse (b-out)busy out (bpend)busyout pending
LEGEND     : (bad)bad    (shut)shutdown  (dpend)download pending

DSP    DSP                 DSPWARE CURR  BOOT                         PAK   TX/RX
TYPE   NUM CH CODEC        VERSION STATE STATE   RST AI VOICEPORT TS ABRT PACK COUNT
====== === == ========= ========== ===== ======= === == ========= == ==== ============
C5510  001 01 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 02 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 03 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 04 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 05 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 06 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 07 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 08 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 09 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 10 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 11 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 12 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 13 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 14 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 15 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  001 16 None          28.3.5 idle  idle      1  1                 0          0/0
C5510  002 01 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 02 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 03 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 04 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 05 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 06 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 07 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 08 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 09 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 10 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 11 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 12 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 13 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 14 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 15 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  002 16 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 01 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 02 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 03 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 04 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 05 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 06 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 07 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 08 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 09 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 10 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 11 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 12 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 13 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 14 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 15 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  003 16 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 01 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 02 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 03 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 04 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 05 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 06 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 07 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 08 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 09 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 10 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 11 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 12 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 13 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 14 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 15 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  004 16 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 01 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 02 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 03 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 04 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 05 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 06 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 07 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 08 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 09 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 10 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 11 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 12 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 13 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 14 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 15 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  005 16 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 01 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 02 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 03 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 04 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 05 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 06 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 07 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 08 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 09 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 10 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 11 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 12 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 13 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 14 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 15 None          28.3.5 idle  idle      0  0                 0          0/0
C5510  006 16 None          28.3.5 idle  idle      0  0                 0          0/0
                           *DSP SIGNALING CHANNELS*
DSP    DSP                 DSPWARE CURR  BOOT                         PAK   TX/RX
TYPE   NUM CH CODEC        VERSION STATE STATE   RST AI VOICEPORT TS ABRT PACK COUNT
====== === == ========= ========== ===== ======= === == ========= == ==== ============
C5510  001 01 {flex}        28.3.5 alloc idle      1  1 0/2/1     06    0         49/0
C5510  001 02 {flex}        28.3.5 alloc idle      1  1 0/2/0     06    0        131/0
C5510  001 03 {flex}        28.3.5 alloc idle      1  1 0/2/3     02    0         69/0
C5510  001 04 {flex}        28.3.5 alloc idle      1  1 0/2/2     02    0         53/0
C5510  001 05 {flex}        28.3.5 alloc idle      1  1 0/3/0     02    0         58/0
C5510  001 06 {flex}        28.3.5 alloc idle      1  1 0/3/1     02    0         53/0
------------------------END OF FLEX VOICE CARD 0 ----------------------------



Some Running Config



network-clock-participate wic 0

network-clock-participate wic 1

!!

multilink bundle-name authenticated

!

isdn switch-type primary-net5

!!!

voice service voip

no ip address trusted authenticate

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

supplementary-service h450.12

h323

  h225 timeout setup 2

  call start slow

!

voice class codec 353

codec preference 1 g729br8

codec preference 2 g729r8

codec preference 3 g728

codec preference 4 g711alaw

codec preference 5 g711ulaw

codec preference 6 g726r32

codec preference 7 g726r24

codec preference 8 g726r16

codec preference 9 g723r63

codec preference 10 g723ar63

!

voice class h323 353

  h225 timeout setup 2

!!

voice-card 0

dspfarm

dsp services dspfarm

!

!

voice-port 0/0/0:15

!

voice-port 0/1/0:15

!

voice-port 0/2/0

no vad

no comfort-noise

cptone RU

caller-id enable

!

voice-port 0/2/1

no vad

no comfort-noise

caller-id enable

!

voice-port 0/2/2

no vad

no comfort-noise

caller-id enable

!

voice-port 0/2/3

no vad

no comfort-noise

caller-id enable

!

voice-port 0/3/0

no vad

no comfort-noise

caller-id enable

!

voice-port 0/3/1

no vad

no comfort-noise

caller-id enable

!

no ccm-manager fax protocol cisco

!

no mgcp package-capability res-package

no mgcp package-capability fxr-package

no mgcp timer receive-rtcp

!

mgcp profile default

!

sccp local FastEthernet0/1

sccp ccm 10.82.10.1 identifier 1 version 4.0

sccp

!

sccp ccm group 1

associate ccm 1 priority 1

associate profile 1 register XCODER

associate profile 2 register XCONFERENCE

!

dspfarm profile 1 transcode

codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

maximum sessions 1

associate application SCCP

shutdown

!

dspfarm profile 2 conference

codec g711ulaw

codec g711alaw

maximum sessions 1

associate application SCCP

!!

!

dial-peer voice XXXXXX2 pots

destination-pattern XX2

fax rate disable

port 0/2/0

!

dial-peer voice XXXXXX3 pots

destination-pattern XX3

fax rate disable

port 0/2/1

!

dial-peer voice XXXXXX4 pots

destination-pattern XX4

fax rate disable

port 0/2/2

!

dial-peer voice XXXXXX5 pots

destination-pattern XX5

fax rate disable

port 0/2/3

!

dial-peer voice XXXXXX6 pots

destination-pattern XX6

fax rate disable

port 0/3/0

!

dial-peer voice XXXXXX7 pots

destination-pattern XX7

fax rate disable

port 0/3/1

!!

!

telephony-service

sdspfarm units 2

sdspfarm transcode sessions 2

sdspfarm unregister force

sdspfarm tag 1 XCODER

sdspfarm tag 2 XCONFERENCE

conference hardware

network-clock-participate wic 0

network-clock-participate wic 1

!!

multilink bundle-name authenticated

!

isdn switch-type primary-net5

!!!

voice service voip

no ip address trusted authenticate

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

supplementary-service h450.12

h323

  h225 timeout setup 2

  call start slow

!

voice class codec 353

codec preference 1 g729br8

codec preference 2 g729r8

codec preference 3 g728

codec preference 4 g711alaw

codec preference 5 g711ulaw

codec preference 6 g726r32

codec preference 7 g726r24

codec preference 8 g726r16

codec preference 9 g723r63

codec preference 10 g723ar63

!

voice class h323 353

  h225 timeout setup 2

!!

voice-card 0

dspfarm

dsp services dspfarm

!

!

voice-port 0/0/0:15

!

voice-port 0/1/0:15

!

voice-port 0/2/0

no vad

no comfort-noise

cptone RU

caller-id enable

!

voice-port 0/2/1

no vad

no comfort-noise

caller-id enable

!

voice-port 0/2/2

no vad

no comfort-noise

caller-id enable

!

voice-port 0/2/3

no vad

no comfort-noise

caller-id enable

!

voice-port 0/3/0

no vad

no comfort-noise

caller-id enable

!

voice-port 0/3/1

no vad

no comfort-noise

caller-id enable

!

no ccm-manager fax protocol cisco

!

no mgcp package-capability res-package

no mgcp package-capability fxr-package

no mgcp timer receive-rtcp

!

mgcp profile default

!
sccp local FastEthernet0/1

sccp ccm 10.82.10.1 identifier 1 version 4.0

sccp

!

sccp ccm group 1

associate ccm 1 priority 1
associate profile 1 register XCODER

associate profile 2 register XCONFERENCE

!

dspfarm profile 1 transcode
codec g711ulaw

codec g711alaw

codec g729ar8

codec g729abr8

maximum sessions 1

associate application SCCP

shutdown

!

dspfarm profile 2 conference

codec g711ulaw

codec g711alaw

maximum sessions 1

associate application SCCP

!!

!

dial-peer voice XXXXXX2 pots

destination-pattern XX2

fax rate disable

port 0/2/0

!

dial-peer voice XXXXXX3 pots

destination-pattern XX3

fax rate disable

port 0/2/1

!

dial-peer voice XXXXXX4 pots

destination-pattern XX4

fax rate disable

port 0/2/2

!

dial-peer voice XXXXXX5 pots

destination-pattern XX5

fax rate disable

port 0/2/3

!

dial-peer voice XXXXXX6 pots

destination-pattern XX6

fax rate disable

port 0/3/0

!

dial-peer voice XXXXXX7 pots

destination-pattern XX7

fax rate disable

port 0/3/1

!!

!

telephony-service

sdspfarm units 2

sdspfarm transcode sessions 2

sdspfarm unregister force

sdspfarm tag 1 XCODER

sdspfarm tag 2 XCONFERENCE

conference hardware







If you need anymore info - let me know

Jorge Armijo Tue, 10/29/2013 - 07:42
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Did you try a reseat of the card?


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Jorge Armijo

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Aman Soi Tue, 10/29/2013 - 21:27
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    2017 IP Telephony

Hi James,


When u connect Analog Handset on the either of the FXS ports of card, does any LED glow on card.


regds,

aman

keanej Mon, 11/11/2013 - 02:16
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Jorge,


You ask for all the configs ..


and then ask - did you reseat the card - thats not helpful at all.


Last time I post my config on here !


I am in the process of replacing the card.

keanej Mon, 11/18/2013 - 03:23
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Guys,


Just to let you know the solution here. I replaced the card with a new VIC3-4FXS card - the new card worked fine.

So this was a hardware fault.


Regards


James

Aman Soi Mon, 11/18/2013 - 06:29
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thanks for update.


regds,

aman

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