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Wireless controller

Unanswered Question
Nov 3rd, 2013
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We have a wireless controller setup in our environment with a few APs out. We have it setup to where once a user connects to the SSID, it's "supposed" to redirect them to a lobby ambassador login page. The issue we're having here is that the page doesn't even come up at all. It connects perfectly fine to the broadcasted SSID. Any ideas on why the page doesn't come up? under the WLANs we have it under the layer 3 tab with the web policy tab checked, and the authenication radio selected. any ideas?

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Eric Moyers Wed, 11/06/2013 - 07:01
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Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.


It would help us figure out your issue if we knew the make and model of your Wireless Controller and AP's. Since all of our Small Business AP's do not work with a controller, it is possible that we will need you to ask this questions in another section of this forum, but it will be easier to point you to the right one once I know what we are working with.


Thanks
Eric Moyers    .:|:.:|:.
Cisco Small Business US STAC Advanced Support Engineer
CCNA, CCNA-Wireless
866-606-1866
Mon - Fri 09:00 - 18:00 (UTC - 05:00)


*Please rate the Post so other will know when an answer has been found.

Stephen Rodriguez Wed, 11/06/2013 - 07:08
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is the user opening a browser?



HTH,
Steve

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Sandeep Choudhary Wed, 11/06/2013 - 07:25
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HI Thino,

Please once again check the config on WLC about redirection:


http://www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a0080bf7d89.shtml




Ensure that the Scripting option is not blocked on the client browser as the customized web page on the WLC is basically an HTML script. On IE 6.0, this is disabled by default for security purposes.



Note: The Pop Up blocker needs to be disabled on the browser if you have configured any Pop Up messages for the user.


Regards



Note: If you browse to an https site, redirection does not work. Refer to Cisco bug ID CSCar04580 (registered customers only) for more information.

thinoaphay Wed, 11/06/2013 - 09:10
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I found out the issue. Checked the virtual machine we had the VM installed on, and promiscuous mode was on "reject" on the network NIC. Needs to be enabled in order for the controller can pass through.









Leo Laohoo Wed, 11/06/2013 - 14:20
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Tell users NOT to use Google Chrome.

Florin Barhala Thu, 11/07/2013 - 00:55
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Why is this so, Leo? Can you detail a bit?

Scott Fella Thu, 11/07/2013 - 04:57
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Leo is probably referring to this:

https://supportforums.cisco.com/thread/2237455

Sent from Cisco Technical Support iPhone App

Leo Laohoo Thu, 11/07/2013 - 14:25
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Hi Florin,


As Scott has pointed it out, it's because of this bug:  https://supportforums.cisco.com/thread/2237455

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