UCCX Agent Report

Unanswered Question
Nov 4th, 2013
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Is there a way to find out how many agents are logged in at a given time throughout the day? The real time reporting tell us hwo many agents are logged in at the momment but Im looking for a history report.

UCCX 7.0(1) SR05 Build504

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Tanner Ezell Mon, 11/04/2013 - 16:24
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You can check this information out a couple ways, via the real-time reporting applet:

Appadmin --> Tools --> Real Time Reporting --> Overall Cisco Unified Contact Center Express Stats

Or via the showlicenseutilization.exe which should be in the bin folder.

Tanner Ezell


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