Wallboard Call Statistics

JustEat Administrator · ‎11-11-2013

Hello,

Can we have call statistics on a wallboard without having Call Center solution?

Since with Call Manager 9.1 we already have the option to have call queueing... As I see with Call Manager the only option is having reports in .pdf or .csv format.

Thanks in advance,

JE

Jose Pablo Villalobos Urena · ‎11-11-2013

With CUCM,

You will not have Statistics like you will with UCCE. (People in a call/Idle/ringing etc) for a specific queue, only option you hvae its with RTMT, but the kind of information the tool will display its limited.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_6_1/rtmt/rtinst.html

Please Kudos/rate if this help!