I have a Show and Share Version 5.3 that has been running well for months, this morning however I was attempting to upload a video with accompanying slides and the system briefly showed 'uploading video' and then showed "Saving Video ... please wait" ... And now the Show and Share server is completely jammed , i cannot record, or upload or anything... the same message pops up "saving video... please wait" and sits there forever. never completing
I have rebooted the SnS 3 or 4 times, and rebooted the DMM twice but alas nothing - it is still stuck
I had set the SnS to use local storage and the URL check is still showing fine - I then unselected store locally and noticed that all the HTTP paths are showing an error... they all point to "http://myservername/vportal/fileUploads/prod " and are displaying URL Test Failed beneath the box - this is true for ALL the HTTp paths
My theory is that the Tomcat or webservices are sick and no matter how many times I reboot they are not recovering... I am reluctant to do a wipe of the box as there is data on their I dont want to lose and it seems drastic .... I know there is a Root account on SnS ? At least i could get to the Linux and see if the Web URL is busted or corrupted - can anyone help ? Or suggest another route ?