Customer complains that CUIC shows Calls queued and agents available in SkillGroup
We ran some queries direct from AW database and confirmed that it is really happening as
you can see from attached screens.
For SkillGroup CTB.SCAMPA4101BUF system shows calls queued(RouterCallsQNow)=1 and at the
same time Agents available(Avail)=1
ICM Parent version 7.5(10)
UCCE Child version 8.5(4)
CUICM version 9.1
IPIVR version 8.5.1
Reports, always from Child.