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UCCE- Agents avail x Calls Queued CUIC reports

Unanswered Question
Nov 18th, 2013
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Customer complains that CUIC shows Calls queued and agents available in SkillGroup

Reports.


We ran some queries direct from AW database and confirmed that it is really happening as

you can see from attached screens.

For SkillGroup CTB.SCAMPA4101BUF system shows  calls queued(RouterCallsQNow)=1  and at the

same time Agents available(Avail)=1


Our environment.


Parent-Child deployment


ICM Parent  version 7.5(10)


UCCE Child  version 8.5(4)

CUICM       version 9.1

IPIVR       version 8.5.1


Reports, always from Child.

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