Hello! I'm currently having an issue with a new block of extensions in Call Manager 7.1.5.
We recently ordered a new block of DIDs. The telco sends us the last 4 digits. The last 4 are 9XXX. When dialing these extensions internally, there is an 8-10 second pause of dead air and then it eventually rings through to the phone.
All of my Route Patterns for each site start with a " 9. "
My guess is that when dialing the extension, Call Manager tries to match it to a Route Pattern since it starts with a "9" followed by 3 digits. After it cycles through the Route Patterns and doesn't match it, it eventually routes it to the phone. Is this what's happening? And if so, any thoughts to how I alleviate this issue?
Any recommendations are appreciated.