We have an UCCX application with a ''Maximum Number of Sessions'' of 5. When there's a 6th caller, he systematically gets a busy tone.
Is there a way to set a message on a script that announces to the last caller that all lines are busy??
You have to do as Gergely wrote, (+5) for that excellent answer mate.
When the 6:th call comes it will use the second script set on the application in CCX. So to have an announcement when the max session is exceeded you'd need to create a new script with the needed steps to play this and set that as the second script on the application.
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the script does not need to know about it.
Actually, your application uses two scripts. Script 1 will be called under normal circumstances, while the maxumum number of sessions has not been reached. Script 2 will be set as the Default Script and it will be called when the number of ongoing sessions is higher than the number specified in the maximum number under application settings.
If you are using the maximun available sessions, then the application uses the Default Script. So you need to set a script that announces that all the lines are busy and use it as the Default Script.