UCCX Script with max session

Answered Question
Nov 19th, 2013
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We have an UCCX application with  a ''Maximum Number of Sessions'' of 5.  When there's a 6th caller, he systematically gets a busy tone.

Is there a way to set a message on a script that announces to the last caller that all lines are busy?? 

Correct Answer by roger.kallberg about 3 years 8 months ago

You have to do as Gergely wrote, (+5) for that excellent answer mate.

When the 6:th call comes it will use the second script set on the application in CCX. So to have an announcement when the max session is exceeded you'd need to create a new script with the needed steps to play this and set that as the second script on the application.

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Correct Answer by Gergely Szabo about 3 years 8 months ago

Hi,

the script does not need to know about it.

Actually, your application uses two scripts. Script 1 will be called under normal circumstances, while the maxumum number of sessions has not been reached. Script 2 will be set as the Default Script and it will be called when the number of ongoing sessions is higher than the number specified in the maximum number under application settings.

G.

Correct Answer by Gabriel Saavedra about 3 years 9 months ago

If you are using the maximun available sessions, then the application uses the Default Script. So you need to set a script that announces that all the lines are busy and use it as the Default Script.


HTH


Gabriel.

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Correct Answer
Gabriel Saavedra Tue, 11/19/2013 - 15:45
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If you are using the maximun available sessions, then the application uses the Default Script. So you need to set a script that announces that all the lines are busy and use it as the Default Script.


HTH


Gabriel.

Daniel Girard Thu, 11/21/2013 - 12:33
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My problem is to find where can I see Max session parameter in scrpt. What parameter to check. I saw  it in application, not in script.

Thanks!

Correct Answer
Gergely Szabo Thu, 11/21/2013 - 13:42
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Hi,

the script does not need to know about it.

Actually, your application uses two scripts. Script 1 will be called under normal circumstances, while the maxumum number of sessions has not been reached. Script 2 will be set as the Default Script and it will be called when the number of ongoing sessions is higher than the number specified in the maximum number under application settings.

G.

Daniel Girard Fri, 11/29/2013 - 14:51
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Hi,

So, May I use at the beginning of my script(just after start)  On Exception(ApplicationMaxSessionsException) Goto MessageMAXSESSIONReached(label created) where the message play??

Correct Answer
roger.kallberg Sat, 11/30/2013 - 00:51
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You have to do as Gergely wrote, (+5) for that excellent answer mate.

When the 6:th call comes it will use the second script set on the application in CCX. So to have an announcement when the max session is exceeded you'd need to create a new script with the needed steps to play this and set that as the second script on the application.

Sent from Cisco Technical Support iPhone App

Daniel Girard Fri, 12/06/2013 - 13:13
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Thanks for your responseis there something else to do on script1 because I always get busy tone, even if I put aa.aef as default script(script2).

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