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cisco jabber in windows works as softphone

Unanswered Question
Nov 21st, 2013
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Hi all,


     we have cucm 8.6.2 and cups 8.6 . we configured cups server everything in like cisco document and insalled jabber in windows pc.

some of the jabber installed pc shows jabber connected as  DESKPHONE , it is  working fine and we can chat, initiate chat, add contact etc .


But some windows pc connected as SOFTPHONE, it can see the presesnce but can't initiate chat, add contact etc. 



Name of the phone (unified client services franmework)   is  CSF<userid>


I checked cti gateway profile,ccmip, assocation enduser , allowed cti enabled, cti enabled user gp, primary phone, owner


help me to torubleshoot this!!!!!!!       

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Carlo Poggiarelli Thu, 11/21/2013 - 05:45
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Hi Joy.

Have you tried to use a non-working user on a working PC?



Let me know


Regards


Carlo



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joythanikkal1 Thu, 11/21/2013 - 05:58
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Hi carlo,


          i installed jabber in one of my currently working user's pc ; not outside users

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