Agents want to see Call waiting in the queue

Unanswered Question
Nov 21st, 2013
User Badges:

When agents are logged in they do not see the number of calls waiting in the queue.  Only supervisors can see this.  Is there a way to get the agents to see this queue in the Agent Desktop software.


UCCX Version 9


Thanks,


HA

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
lohjintiam Thu, 11/21/2013 - 23:16
User Badges:

Which agent desktop ru using? If CAD that is already available through the statistics button where you can see the calls waiting in CSQ


Thanks!

-JT-

Anthony Holloway Thu, 11/21/2013 - 23:17
User Badges:
  • Purple, 4500 points or more

CAD has a reports feature which contains a report (the last one in the list) that shows the quantity of contacts waiting across all CSQ's the Agent services.


Alternatively, you could look at using a walboard.


Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Actions

This Discussion