Agents want to see Call waiting in the queue

Unanswered Question
Nov 21st, 2013
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When agents are logged in they do not see the number of calls waiting in the queue.  Only supervisors can see this.  Is there a way to get the agents to see this queue in the Agent Desktop software.

UCCX Version 9



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lohjintiam Thu, 11/21/2013 - 23:16
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Which agent desktop ru using? If CAD that is already available through the statistics button where you can see the calls waiting in CSQ



Anthony Holloway Thu, 11/21/2013 - 23:17
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CAD has a reports feature which contains a report (the last one in the list) that shows the quantity of contacts waiting across all CSQ's the Agent services.

Alternatively, you could look at using a walboard.

Anthony Holloway

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