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Suresh Subramanian Sun, 11/24/2013 - 23:46
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> is that problem only with missed call? how about received & dialed call lists?

> do the affected phones show the date/time correctly?

> can you check and compare the firmware of working & nonworking phones?

KENNEDY BIZUAYE... Sun, 11/24/2013 - 23:57
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thanks for the reply


the problem is with Missed calls only


both working and not working phones disply the same time


both working and not working phones run SCCP 9.3.1.3

Suresh Subramanian Mon, 11/25/2013 - 00:27
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could you please verify if the 'Log Missed Calls' is checked under directory number configuration of those affected phones?


Aman Soi Mon, 11/25/2013 - 01:42
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Hi Kennedy,


Just look into the bug


7962 phone not able to record missed and received call in call history

CSCud19308



Symptom:
7962 phone not able to record missed call in call history
Conditions:
phone is running version SCCP42.9-3-1-1S on CUCM 9.0
there is no call record in the call history. other phone call this phone and this phone don't answer. this phone don't have any record of the missed call in call history.
Workaround:
no



regds,

aman

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