Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

this system is temporarily unable to complete your call good bye error in cisco unity 8.5

Unanswered Question
Nov 30th, 2013
User Badges:


just did a service update on cisco unity 8.5. all went ok but when i call an extension, i can hear the greating and can leave a message but when i try to listen to it , it s not there.

i cant see any error anywhere

any idea?


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Dennis Mink Sun, 12/01/2013 - 21:29
User Badges:
  • Blue, 1500 points or more

Can you attach conversation manager tracefiles, please

Please remember to rate useful posts, by clicking on the stars below. 


Louis-Philippe ... Mon, 12/02/2013 - 00:15
User Badges:

Hi Dennis,

I had to rollback to the previous version in order to restore full services as we have offices opening on sunday.

i did downloaded logs before the rollback but I just deleted all of it by mistake as I had to uninstall rtmt and re-install the older version. i did it without thinking (too early)....

all i got left is this screenshot below. I guess the cause of this issue was these critical services not being activated.

i ran out of time so couldnt investigate longer but I didnt find a way to manually activate them. I did reload the servers but no luck. i need to build a test server and replicate the issue in test prod. it will take a while before i get this up and running.



This Discussion