cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
281
Views
0
Helpful
1
Replies

Doesn't see the reason codes nor the logout codes.

praveen ks
Level 1
Level 1

One of our call center user log off from the cisco agent desktop application,he doesn't see the reason codes nor  the logout codes. Please help me how to fix this. 

We are using Cisco Application Administration - 7.0(1)SR05_Build504 and CUCM version 7.1.5.33900-10

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Most likely because he isn't in the workflow group. Use Desktop Administrator in the Related Links section. There will be a Personnel section that you can review workflow membership of all agents within.  CAD only picks up changes to a workflow group at startup so ensure they exit the client after you make a change.

Please remember to rate helpful responses and identify helpful or correct answers.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: