Unable to See Online contacts

Unanswered Question
Dec 5th, 2013
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     Hi ,


I am seeing contacts as offline in Jabber eventhough they are actually online so i cant chat with them .


and my status is showing as available to me but offline to others . ( Jabber--windows OS )


Pls Help.


Regards,

Thasleem

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joscespe Tue, 12/10/2013 - 17:22
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  • Cisco Employee,
When you check the IM address by Rightclick on contact > View profile. The "IM
Address:" value does  match the value in CUP for the affected contact. ?
Muhammed Thasleem Fri, 12/13/2013 - 20:09
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its resolved..i unchecked view--> accessible presence option..now its working fine.

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