×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

checking voice mail remotely

Unanswered Question
Dec 11th, 2013
User Badges:

I appologize in advane if there is a thread for this, there are lot of discussions.

So my question is simple (I hope)

So I have a UC540 and I want to be able to have users be able to call into their phones and retrieve voice messages remotely.

Is this a feature that can be managed from the UC540, or is this more a  phone specifit feature?

If you need more info to answear, please let me know.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
johschaf Wed, 12/11/2013 - 12:45
User Badges:
  • Silver, 250 points or more

Hello,


Have the user's caller their phone and when the voicemail greeting starts to play, press *. This will then prompt them for the voicemail credentials in order to access their mailbox.


Thanks,


-john

raypjones Wed, 12/11/2013 - 13:03
User Badges:

I had them try that, but they are telling me it doesnt work. Is that a default setting or something I need to set up?

johschaf Wed, 12/11/2013 - 13:17
User Badges:
  • Silver, 250 points or more

Hello,


That should be a default setting. You can check the setting through the CUE web GUI. The default IP for that is 10.1.10.1


You will then navigate to -> Voicemail -> Mailboxes -> Open a mailbox in question -> Caller Input Tab


You should see a field for * and the associated function should be: subscriber sign-in


Thanks,


-john

raypjones Wed, 12/11/2013 - 14:55
User Badges:

thanks for the help. I do see that option, so it does appear to be configured correctly. Not sure why it is not working though. Thanks again.

johschaf Wed, 12/11/2013 - 15:30
User Badges:
  • Silver, 250 points or more

Hello,


What version of CUE are you using? Can you post your dial-peer configuration for the voicemail pilot number?


Thanks,


-john

Actions

This Discussion