Unity Connection 8.6 Directory Handler Message

David Fitzgerald · ‎12-11-2013

I'm trying to find and eventualy replace the directory message that pops up when you pick up the handset, dial your voicemail (envelope key) and then press the # key.

There is a message there that we evidently posted some time ago, but now I need to update/replace it. I have the new message, I just can;t seem to figure out how and where to put it.

davrojas · ‎12-11-2013

Hello David,

If i assume properly you probably want to update the greeting for the Directory handler right?

Go to the directory handler> Edit> Greetings

Regards,

David David

Carlo Poggiarelli · ‎12-11-2013

Hi
To add a tip to what David suggested (+5 P David) click on play/record button and a java application would start.
Than, on the top left of this app you can choose "use computer" and from there you can upload the new prompt.

HTH

Regards

Carlo

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David Fitzgerald · ‎12-12-2013

I attempted these steps (all of them) prior to opening the discussion. I have a wave file that I'd like to use and even if I apply that file to the Directory Handler, it doesn't appear to actually get updated. After Saving the update, is there something I need I do to Unity to make it stick?

Rob Huffman · ‎12-12-2013

Hi David,

First off, +5 to David & Carlo for their great tips here!

I would use this Tool from the great suite of Unity Tools to have a look at the call flow

on a "test" call to see where the call goes when you press # so you can change

the greeting on the proper Handler

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Here where I do the exact steps you mentioned in your original post. You will see

where I press # here;

Event is [TT#Event]

And then I'm routed to the Opening Greeting Call Handler in this test case;

Playing greeting for Call Handler: Opening Greeting

06:54:20, New Call, CalledId=8700, RedirectingId=, Origin=16, Reason=1, CallGuid=946CF65005DF4A2884EDB9538B7EDA15, CallerName=Rob Huffman, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=CallManager-1-001,[Origin=Invalid],[Reason=Invalid]

06:54:21, AttemptSignIn

06:54:21, State - AttemptSignIn.cde!Dummy

06:54:21, Event is [NULL]

06:54:21, SubSignIn

06:54:21, Subscriber Sign-In

06:54:21, State - SubSignIn.cde!AnswerPhone

06:54:21, Event is [TrueEvent]

06:54:21, State - SubSignIn.cde!AuthenticateUser

06:54:21, -->SubAuthenticate

06:54:21, State - SubAuthenticate.cde!TryCounter

06:54:21, Event is [NULL]

06:54:21, State - SubAuthenticate.cde!GatherID

06:54:21, Event is [FalseEvent]

06:54:21, State - SubAuthenticate.cde!LoadSubscriberMinimalData

06:54:21, Event is [NULL]

06:54:21, State - SubAuthenticate.cde!GatherPIN

06:54:21, -->SubAuthenticatePW

06:54:21, State - SubAuthenticatePW.cde!ValidatePwd

06:54:25, Event is [TT#Event]

06:54:25, <--SubAuthenticatePW

06:54:25, Event is [TT#Event]

06:54:25, State - SubAuthenticate.cde!RouteToNextConversation

06:54:25, Event is [NULL]

06:54:25, <--SubAuthenticate

06:54:25, Event is [NULL]

06:54:25, AttemptSignIn

06:54:25, State - AttemptSignIn.cde!Dummy

06:54:25, Event is [NULL]

06:54:26, PHTransfer

06:54:26, State - PHTransfer.cde!LoadInfo

06:54:26, Event is [TrueEvent]

06:54:26, PHGreeting

06:54:26, State - PHGreeting.cde!PlayGreeting

06:54:26, Call answered if needed

06:54:26, Playing greeting for Call Handler: Opening Greeting

Cheers!

Rob

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