Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
363
Views
0
Helpful
1
Replies

How do I show historical reports?

James Gladwell
Level 1
Level 1

‎12-11-2013 08:56 PM - edited ‎03-14-2019 12:52 PM

I have just implemented a CSQ for our Help Desk.  I am not very strong with voice, but learning every day due to necessity. 

The Help Desk manager will want to view stats and reports on things like the number of calls for the agents, number of missed calls, average wait time for customers in the queue, things like that.

What is the procedure to pull these reports from CUCX 8.5.1?

Labels:
0 Helpful
1 Reply 1

lohjintiam
Level 4
Level 4

‎12-11-2013 11:41 PM

You'll need to install Cisco Historical Reporting Client (HRC) on desktop and run that to generate historical reports. You can download the software from UCCX server itself; under Plugins if not mistaken.

Thanks!

-JT-

0 Helpful
Customers Also Viewed These Support Documents