I hope someone would be able to point me in the rigt direction:
Customer has Verint Call recorder which is working fine on CUCM 9.1 recording internal and external calls on 7942's
We have added some new 9951/9971 phones and at first internal/external calls were not being recorded.
After making a change to the disable to the G.722/iSAC codec use on the phone internal calls are now recorded
However External calls are not being recorded at all
Calls are going out via MGCP gateway
Many thanks in advance