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log file for phone registration status changes

Unanswered Question
Dec 12th, 2013
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Hi,


We are using cucm 8.6.2, phones a sccp phones 796x, over the weekend, there was a power issue, and caused 3 floors phones lost registration/connection to CUCM, we would like to find out when the phones unregistered and when it is resumed registration. Is there a way to gather a log for that?


Thanks.

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eddchen Thu, 12/12/2013 - 17:17
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Hi Jaime,


Could you elaborate a bit more on that, i have access to RTMT but don't know where to look for the appadmin log you mentioned.


Thanks.


Ed

Dennis Mink Thu, 12/12/2013 - 17:44
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Ed,


if its just an idividual phone you are after, or a limited amount, you can check a phone's log on the phone itself or by clicking the IP address URL of the phone in CUCM


For an over all view. open your RTMT, go to performanceLOG viewer,


choose:  RisDC Perfmon Logs. and choose the Call manager server you are interested in.  Choos the time frame file you are interested in  (time of outage).



choose the following counter:  \\IP address\Call Manager\registeredHadwarePhones   its just a visual representation of the registered phones against time, as stored in a csv file.


Good luck





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eddchen Thu, 12/12/2013 - 18:04
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Hi Minkdennis,


Thanks for the detailed instructions. The status message on the phone isn't dated well, and the log in RTMT is showing only the last 3 days info, is this a adjustable value anywhere to see more or set of the future?


Regards,


ED

Dennis Mink Thu, 12/12/2013 - 20:01
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Ed,


yes this is possible, in RTMT go to TRACE and LOG Central>Query wizard>create query>next>choose "Cisco RisDC Data Collector Perfmon LOG>define the timeframe you are interested in>download the file (csv) and choose the same "registered hardware phones"


No worries




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eddchen Sun, 12/15/2013 - 21:09
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Hi Minkdenis,


It seems like the record only keeping around 4 days record, so when i do a query of all available, it comes back to the last 4 days RIS records. And if i select the definite range, it still only showing the oldest record which is 4 days ago. Is this a configurable setting to include more days in from CM admin or servicerbility?


Thanks.


Ed

Sambit Khuas Mon, 12/16/2013 - 04:25
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You can also try looking in the Eventviewer Application logs and Eventviewer System logs.

There you can hopefully find some information as, I have seen these logs get overwritten less frequently.

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