12-12-2013 04:05 PM - edited 03-16-2019 08:51 PM
Hi,
We are using cucm 8.6.2, phones a sccp phones 796x, over the weekend, there was a power issue, and caused 3 floors phones lost registration/connection to CUCM, we would like to find out when the phones unregistered and when it is resumed registration. Is there a way to gather a log for that?
Thanks.
12-12-2013 05:01 PM
You can look at the appadmin log via RTMT for that.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
12-12-2013 05:17 PM
Hi Jaime,
Could you elaborate a bit more on that, i have access to RTMT but don't know where to look for the appadmin log you mentioned.
Thanks.
Ed
12-12-2013 05:44 PM
Ed,
if its just an idividual phone you are after, or a limited amount, you can check a phone's log on the phone itself or by clicking the IP address URL of the phone in CUCM
For an over all view. open your RTMT, go to performanceLOG viewer,
choose: RisDC Perfmon Logs. and choose the Call manager server you are interested in. Choos the time frame file you are interested in (time of outage).
choose the following counter: \\IP address\Call Manager\registeredHadwarePhones its just a visual representation of the registered phones against time, as stored in a csv file.
Good luck
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12-12-2013 06:04 PM
Hi Minkdennis,
Thanks for the detailed instructions. The status message on the phone isn't dated well, and the log in RTMT is showing only the last 3 days info, is this a adjustable value anywhere to see more or set of the future?
Regards,
ED
12-12-2013 08:01 PM
Ed,
yes this is possible, in RTMT go to TRACE and LOG Central>Query wizard>create query>next>choose "Cisco RisDC Data Collector Perfmon LOG>define the timeframe you are interested in>download the file (csv) and choose the same "registered hardware phones"
No worries
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12-15-2013 09:09 PM
Hi Minkdenis,
It seems like the record only keeping around 4 days record, so when i do a query of all available, it comes back to the last 4 days RIS records. And if i select the definite range, it still only showing the oldest record which is 4 days ago. Is this a configurable setting to include more days in from CM admin or servicerbility?
Thanks.
Ed
12-16-2013 04:25 AM
You can also try looking in the Eventviewer Application logs and Eventviewer System logs.
There you can hopefully find some information as, I have seen these logs get overwritten less frequently.
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