Hi Jaime,

Could you elaborate a bit more on that, i have access to RTMT but don't know where to look for the appadmin log you mentioned.

Thanks.

Ed

Ed,

if its just an idividual phone you are after, or a limited amount, you can check a phone's log on the phone itself or by clicking the IP address URL of the phone in CUCM

For an over all view. open your RTMT, go to performanceLOG viewer,

choose:  RisDC Perfmon Logs. and choose the Call manager server you are interested in.  Choos the time frame file you are interested in  (time of outage).

choose the following counter:  \\IP address\Call Manager\registeredHadwarePhones   its just a visual representation of the registered phones against time, as stored in a csv file.

Good luck

=============================
Please remember to rate useful posts, by clicking on the stars below. 

=============================

Hi Minkdennis,

Thanks for the detailed instructions. The status message on the phone isn't dated well, and the log in RTMT is showing only the last 3 days info, is this a adjustable value anywhere to see more or set of the future?

Regards,

ED

Ed,

yes this is possible, in RTMT go to TRACE and LOG Central>Query wizard>create query>next>choose "Cisco RisDC Data Collector Perfmon LOG>define the timeframe you are interested in>download the file (csv) and choose the same "registered hardware phones"

No worries

=============================
Please remember to rate useful posts, by clicking on the stars below. 

=============================

Hi Minkdenis,

It seems like the record only keeping around 4 days record, so when i do a query of all available, it comes back to the last 4 days RIS records. And if i select the definite range, it still only showing the oldest record which is 4 days ago. Is this a configurable setting to include more days in from CM admin or servicerbility?

Thanks.

Ed