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Answered Question
Dec 20th, 2013
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Dear All,


I use CUCM 8.6 and I want to announce wav file  when phone not answerd. Is there any way configure it with out using Unity?

Thanks

Emre

Correct Answer by Jonathan Schulenberg about 3 years 8 months ago

CUCM usually doesn't play media. There are some exceptions around the Annunciator service but it's not configurable and doesn't have CFNA in it's repertoire. The only options I can think of OTHER than Unity are:

  1. Contact Center Express / IP IVR
  2. A TCL script on the ingress PSTN gateway



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Correct Answer by Hermanus Janse ... about 3 years 8 months ago

I think the easiest is yes, you have a Call Forward No Answer CFNA pointing to a pilot number on Unity Connection.

In Unity connection you create a call handler that will accept the call on that pilot number and play a recording or something you have created.


Hope it helps or points you in the correct frame of mind or direction.

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Correct Answer
Hermanus Janse ... Fri, 12/20/2013 - 02:00
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I think the easiest is yes, you have a Call Forward No Answer CFNA pointing to a pilot number on Unity Connection.

In Unity connection you create a call handler that will accept the call on that pilot number and play a recording or something you have created.


Hope it helps or points you in the correct frame of mind or direction.

Correct Answer
Jonathan Schulenberg Sat, 12/21/2013 - 20:13
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    2017 IP Telephony

CUCM usually doesn't play media. There are some exceptions around the Annunciator service but it's not configurable and doesn't have CFNA in it's repertoire. The only options I can think of OTHER than Unity are:

  1. Contact Center Express / IP IVR
  2. A TCL script on the ingress PSTN gateway



Please remember to rate helpful responses and identify helpful or correct answers.

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