ā12-20-2013 12:55 AM - edited ā03-16-2019 08:58 PM
Dear All,
I use CUCM 8.6 and I want to announce wav file when phone not answerd. Is there any way configure it with out using Unity?
Thanks
Emre
Solved! Go to Solution.
ā12-20-2013 02:00 AM
I think the easiest is yes, you have a Call Forward No Answer CFNA pointing to a pilot number on Unity Connection.
In Unity connection you create a call handler that will accept the call on that pilot number and play a recording or something you have created.
Hope it helps or points you in the correct frame of mind or direction.
ā12-21-2013 08:13 PM
CUCM usually doesn't play media. There are some exceptions around the Annunciator service but it's not configurable and doesn't have CFNA in it's repertoire. The only options I can think of OTHER than Unity are:
Please remember to rate helpful responses and identify helpful or correct answers.
ā12-20-2013 02:00 AM
I think the easiest is yes, you have a Call Forward No Answer CFNA pointing to a pilot number on Unity Connection.
In Unity connection you create a call handler that will accept the call on that pilot number and play a recording or something you have created.
Hope it helps or points you in the correct frame of mind or direction.
ā12-21-2013 08:13 PM
CUCM usually doesn't play media. There are some exceptions around the Annunciator service but it's not configurable and doesn't have CFNA in it's repertoire. The only options I can think of OTHER than Unity are:
Please remember to rate helpful responses and identify helpful or correct answers.
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