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AP cannot registration on WLC5508

Answered Question
Dec 21st, 2013
User Badges:

Dear All,


I have a big problem about cannot registration AP on WLC5508...


first working day on new company and they gave me thats similar project, basic configration on WLC 5508 but i tried everything but i cant run the system please give me help this issue.


i have 1 5508 series controller

1 3750-x 48-POE switch and then AIR-CAP3602I--9 AP


WLC Version 6.0.199.4

LWAPP version 7.3.1.53


switch conf

gig 1/0/48

switch trunk en dq1

swtich trunk allowed vlan,10,20

sw mod trunk


DHCP support on 3750 switch


AP getting IP on DHCP server


pinging from WCL to AP but they arent register the WLC doesnt see it


what can i do about issue, i need to fix it please help me about them.

Correct Answer by Leo Laohoo about 3 years 8 months ago

i havent, i dont havent smartnet.. what can i do abot them. i guess, i am gonna fail.

Talk to the vendor who sold you the WLC and kindly ask them if they could furnish you the code or else your 3600 won't work.

Correct Answer by Leo Laohoo about 3 years 8 months ago

And don't forget to rate our posts.  Thank you. 

Correct Answer by Leo Laohoo about 3 years 8 months ago

The best way to configure time and date is to synchronize to a valid NTP source. 


Configuring an NTP Server to Obtain the Date and Time

Correct Answer by Leo Laohoo about 3 years 8 months ago

how can i find a new firmware for AP can you help me about them,

If you have a valid Service Contract, you can download the firmware from here.  Don't forget to upgrade the FUS.  Instructions on how to upgrade the FUS can be found here.

Correct Answer by Leo Laohoo about 3 years 8 months ago

You got lots of problems. 


*Sep 16 12:59:59.539

WLC time and date are incorrect.  AP won't join when time and date is incorrect.

Product Version.................................. 6.0.199.4

For AP3600 your firmware needs to be running a minimum of 7.1.91.X.

Software Release Support for Access Points

Correct Answer by Leo Laohoo about 3 years 8 months ago

Please post the outputs to the following commands:


1.  WLC:  sh sysinfo;

2.  WLC:  sh time;

3.  AP:  sh version;

4.  AP:  sh ip interface brief; and

5.  AP:  sh inventory

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Overall Rating: 5 (6 ratings)
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Correct Answer
Leo Laohoo Sat, 12/21/2013 - 03:17
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Please post the outputs to the following commands:


1.  WLC:  sh sysinfo;

2.  WLC:  sh time;

3.  AP:  sh version;

4.  AP:  sh ip interface brief; and

5.  AP:  sh inventory

Sefa On Sat, 12/21/2013 - 03:38
User Badges:

Dear Leo


thanks a lot for your feedback, you can see the details on attechment file. so I noticed AP gettin mismatch error. but i dont understand it.



thanks again.

Correct Answer
Leo Laohoo Sat, 12/21/2013 - 03:56
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  • Hall of Fame,

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You got lots of problems. 


*Sep 16 12:59:59.539

WLC time and date are incorrect.  AP won't join when time and date is incorrect.

Product Version.................................. 6.0.199.4

For AP3600 your firmware needs to be running a minimum of 7.1.91.X.

Software Release Support for Access Points

Sefa On Sat, 12/21/2013 - 04:08
User Badges:

thanks your replay Leo,


how can i find a new firmware for AP can you help me about them, anyway when i am fixed date on WLC and firmware AP will fix it ?


best wishes,

sefa

Correct Answer
Leo Laohoo Sat, 12/21/2013 - 04:29
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  • Super Gold, 25000 points or more
  • Hall of Fame,

    The Hall of Fame designation is a lifetime achievement award based on significant overall achievements in the community. 

  • Cisco Designated VIP,

    2017 LAN, Wireless

how can i find a new firmware for AP can you help me about them,

If you have a valid Service Contract, you can download the firmware from here.  Don't forget to upgrade the FUS.  Instructions on how to upgrade the FUS can be found here.

Sefa On Sat, 12/21/2013 - 04:36
User Badges:

i havent, i dont havent smartnet.. what can i do abot them. i guess, i am gonna fail.

Correct Answer
Leo Laohoo Sat, 12/21/2013 - 04:54
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    The Hall of Fame designation is a lifetime achievement award based on significant overall achievements in the community. 

  • Cisco Designated VIP,

    2017 LAN, Wireless

i havent, i dont havent smartnet.. what can i do abot them. i guess, i am gonna fail.

Talk to the vendor who sold you the WLC and kindly ask them if they could furnish you the code or else your 3600 won't work.

Correct Answer
Leo Laohoo Sat, 12/21/2013 - 04:32
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    The Hall of Fame designation is a lifetime achievement award based on significant overall achievements in the community. 

  • Cisco Designated VIP,

    2017 LAN, Wireless

The best way to configure time and date is to synchronize to a valid NTP source. 


Configuring an NTP Server to Obtain the Date and Time

Correct Answer
Leo Laohoo Sat, 12/21/2013 - 04:32
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    The Hall of Fame designation is a lifetime achievement award based on significant overall achievements in the community. 

  • Cisco Designated VIP,

    2017 LAN, Wireless

And don't forget to rate our posts.  Thank you. 

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