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RV320 FW upgrade 1.1.1.06 = critical failure

Answered Question
Dec 25th, 2013
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Hello,


I have upgraded the router to your latest 1.1.1.06 firmware and after it reboots (which btw takes ages) it comes back with:


Critical failure. Please contact support.


Any idea on this? it is unusable now!?

Correct Answer by Zhaoqiang Wang about 3 years 7 months ago

Hi Walter


From your description, "Blinking green PWR LED and solid red DIAG LED is all I get", the device is still at boot loader phase. So you tried tftp method but doesn't work? Can you try again? you can use this tftp.exe (http://tftpd32.jounin.net/) to upload the firmware to 192.168.1.1. Below are some more details about the tftp upgrade.


1.power off

2.power on with pressing the reset button, wait for 10s, untill the diag LED turn red, and power LED keep flashing.

3.set lan pc to 192.168.1.100

4.use tftp client to put the firmware to device. Windows command for example: tftp -i 192.168.1.1 put RV32X_v1.1.1.06_20131206-code.bin. Or using other tftp client like "http://tftpd32.jounin.net/"

5.after tftp finish, the device will reboot by itself.

6.after startup, power led is on, diag led is off.

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Overall Rating: 5 (4 ratings)
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Zhaoqiang Wang Wed, 12/25/2013 - 05:14
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  • Cisco Employee,

Hi Michiel


Please try below steps in case of firmware failure while not HW failure.


1.power off.

2.Keep pressing the reset button, then power on (keep pressing the reset button untill the diag LED flash)

3.Connect PC to LAN1 and set the PC to static address 192.168.1.100.

4.try to upload the firmware from the PC via tftp, for example,

tftp -i 192.168.1.1 put xxx.bin


BTW, can you check if the md5 of your firmware is "c808a5bfe08dc9dedc5786e738a36384"?

Michiel Beenen Wed, 12/25/2013 - 05:49
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I tried what you said and THE tftp works but now its even worse. PWR blinks green and DIAG stays red even with reset

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wjezewski Wed, 12/25/2013 - 10:59
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Thanks for the heads up on the new post Michiel. I too have an RV320 that has been bricked by this new firmware. Blinking green PWR LED and solid red DIAG LED is all I get. I've tried rebooting the router while holding reset so that I can upload the new firmware again via TFTP, but I can hold reset 'til I'm blue in the face while powering on and the router doesn't respond.

Michiel Beenen Wed, 12/25/2013 - 11:01
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Yes I have exactly the same thing :( I wonder what we are supposed to do now and what Cisco is gonna do about it.

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Zhaoqiang Wang Wed, 12/25/2013 - 18:08
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  • Cisco Employee,

Hi Michiel and Walter


Please open a support case and let support team help you. BTW, Did you upgrade from 1.1.0.09 to 1.1.1.06? upgrade from LAN side PC or WAN side PC?

wjezewski Wed, 12/25/2013 - 21:55
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Zhaogiang,


Upgrade was from 1.1.0.09 to 1.1.1.06 and was done from computer on LAN side.

Correct Answer
Zhaoqiang Wang Wed, 12/25/2013 - 22:01
User Badges:
  • Cisco Employee,

Hi Walter


From your description, "Blinking green PWR LED and solid red DIAG LED is all I get", the device is still at boot loader phase. So you tried tftp method but doesn't work? Can you try again? you can use this tftp.exe (http://tftpd32.jounin.net/) to upload the firmware to 192.168.1.1. Below are some more details about the tftp upgrade.


1.power off

2.power on with pressing the reset button, wait for 10s, untill the diag LED turn red, and power LED keep flashing.

3.set lan pc to 192.168.1.100

4.use tftp client to put the firmware to device. Windows command for example: tftp -i 192.168.1.1 put RV32X_v1.1.1.06_20131206-code.bin. Or using other tftp client like "http://tftpd32.jounin.net/"

5.after tftp finish, the device will reboot by itself.

6.after startup, power led is on, diag led is off.

Michiel Beenen Thu, 12/26/2013 - 03:38
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I actually have it working again That last method from Zhaogiang Wang did it

Thank you so much!

wjezewski Thu, 12/26/2013 - 05:40
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After trying this again and it failing to help I downloaded the TFTP client that Zhaogiang recomended and tried again... the router came back to life! There must be something wrong with the other TFTP client I was using.


Thanks Zhaogiang!

Zhaoqiang Wang Thu, 12/26/2013 - 06:00
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  • Cisco Employee,

Thank you Michiel and Walter, good to know the steps fixed your devices.

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