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486 Busy Here

Answered Question

Hello,

So yesterday I had a fully functioning Cisco CME with a Callcentric SIP trunk, and today incoming calls are failing with a "486 busy here" message.  I can make outgoing calls with no problem.  Nothing has changed in the config since it was working.


Here is debug ccsip messages:

*Dec 28 19:33:47.663: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:[email protected]:5060 SIP/2.0

v: SIP/2.0/UDP 204.11.192.159:5080;branch=z9hG4bK-7b2878d04ec1f664c1468281f717aca8

f: "Cell Phone   ME" <sip:[email protected]>;tag=3597248031-456692

t: <sip:[email protected]>

i: [email protected]

CSeq: 1 INVITE

Max-Forwards: 8

m: <sip:[email protected]:5080;transport=udp>

Supported: timer

c: application/sdp

l: 364


v=0

o=NexTone-MSW 15835 13386 IN IP4 204.11.192.159

s=sip call

c=IN IP4 204.11.192.159

t=0 0

m=audio 59388 RTP/AVP 0 18 96 101

a=maxptime:30

a=sendrecv

a=fmtp:101 0-15

a=rtpmap:101 telephone-event/8000

a=fmtp:96 mode=30

a=rtpmap:96 iLBC/8000

a=fmtp:18 annexb=no

a=rtpmap:18 G729/8000

a=rtpmap:0 PCMU/8000

a=silenceSupp:off - - - -

a=setup:actpass


*Dec 28 19:33:47.687: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Se

GMIT-VOICEROUTnt:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 204.11.192.159:5080;branch=z9hG4bK-7b2878d04ec1f664c1468281f717aca8

From: "Cell Phone   ME" <sip:[email protected]>;tag=3597248031-456692

To: <sip:[email protected]>

Date: Sat, 28 Dec 2013 19:33:47 GMT

Call-ID: [email protected]

CSeq: 1 INVITE

Allow-Events: telephone-event

Server: Cisco-SIPGateway/IOS-12.x

Content-Length: 0



*Dec 28 19:33:47.687: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 486 Busy here

Via: SIP/2.0/UDP 204.11.192.159:5080;branch=z9hG4bK-7b2878d04ec1f664c1468281f717aca8

From: "Cell Phone   ME" <sip:[email protected]>;tag=3597248031-456692

To: <sip:[email protected]>;tag=280830-25F5

Date: Sat, 28 Dec 2013 19:33:47 GMT

Call-ID: [email protected]

CSeq: 1 INVITE

Allow-Events: telephone-event

Server: Cisco-SIPGateway/IOS-12.x

Reason: Q.850;cause=17

Content-Length: 0



*Dec 28 19:33:47.751: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:[email protected]:5060 SIP/2.0

v: SIP/2.0/UDP 204.11.192.159:5080;branch=z9hG4bK-7b2878d04ec1f664c1468281f717aca8

f: "Cell Phone   ME" <sip:[email protected]>;tag=3597248031-456692

t: <sip:[email protected]>;tag=280830-25F5

i: [email protected]

CSeq: 1 ACK

Max-Forwards: 10

l: 0


ER01#

GMIT-VOICEROUTER01#

*Dec 28 19:33:53.003: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:[email protected]:5070 SIP/2.0

v: SIP/2.0/UDP 204.11.192.159:5080;branch=z9hG4bK-6dcd081ae68ebfe2658fc27a157e44d0

f: "Cell Phone   ME" <sip:[email protected]>;tag=3597248031-456692

t: <sip:[email protected]>;tag=280830-25F5

i: [email protected]

CSeq: 1 ACK

Max-Forwards: 8

l: 0

Correct Answer by Carlo Poggiarelli about 3 years 7 months ago

Hi Eric
Can you try this for me and send a debug ccisip messages?

num-exp 17772882353 7011

see if you can dial 17772882353 from outside
Please let me know

Regards

Carlo


Sent from Cisco Technical Support iPhone App

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Overall Rating: 4 (2 ratings)
Loading.
Suresh Subramanian Sun, 12/29/2013 - 23:13
User Badges:
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    Mobile User, October 2015

Hi,


is this happening for a particular phone or all phones?


could you please collect below debugs?


debug ephone detail

debug voip ccapi inout

debug ccsip message

Carlo Poggiarelli Mon, 12/30/2013 - 03:50
User Badges:
  • Green, 3000 points or more

Hi Eric.

Checking your config on your previous thread, can you please change ephone-dn 82 to dual-line?


Thanks


HTH


Regards



Carlo



Please rate all helpful posts

"The more you help the more you learn"

Here are the debugs from an inbound call that fails with "party unavailable" recording:


debug ephone detail

This may severely impact system performance. Continue? [confirm]d

GMIT-VOICEROUTER01#ebug voip ccapi inout

                    ^

% Invalid input detected at '^' marker.


GMIT-VOICEROUTER01#debug     debug voip ccapi inout

voip ccapi inout debugging is on

GMIT-VOICEROUTER01#debug ccsip message

SIP Call messages tracing is enabled

GMIT-VOICEROUTER01#

*Dec 30 16:52:50.816: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:[email protected]:5060 SIP/2.0


v: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-78ba91246ea68b8e61d707aa505fa828


f: "Cell Phone   ME" ;tag=3597411176-875822


t: [email protected]>


i: [email protected]


CSeq: 1 INVITE


Max-Forwards: 8


m:


Supported: timer


c: application/sdp


l: 364



v=0


o=NexTone-MSW 26817 24764 IN IP4 204.11.192.160


s=sip call


c=IN IP4 204.11.192.160


t=0 0


m=audio 61240 RTP/AVP 0 18 96 101


a=maxptime:30


a=sendrecv


a=fmtp:101 0-15


a=rtpmap:101 telephone-event/8000


a=fmtp:96 mode=30


a=rtpmap:96 iLBC/8000


a=fmtp:18 annexb=no


a=rtpmap:18 G729/8000


a=rtpmap:0 PCMU/8000


a=silenceSupp:off - - - -


a=setup:actpass



*Dec 30 16:52:50.824: //6766/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind:


GMIT-VOICEROUTCall Entry Is Not Found

*Dec 30 16:52:50.824: //-1/A7330314814B/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=12072277649

   ----- ccCallInfo IE subfields -----

   cisco-ani=12072277649

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=17772882353

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-lastrdn=

   cisco-rdntype=0

   cisco-rdnplan=0

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0


*Dec 30 16:52:50.824: //-1/A7330314814B/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x494F8810, Call Info(

   Calling Number=12072277649,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=17772882353(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,

   Incoming Dial-peer=700, Progress Indication=NULL(0), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=6766

*Dec 30 16:52:50.828: //-1/A7330314814B/CCAPI/ccCheckClipClir:

   In: Calling Number=12072277649(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

*Dec 30 16:52:50.828: //-1/A7330314814B/CCAPI/ccCheckClipClir:

   Out: Calling Number=12072277649(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

*Dec 30 16:52:50.828: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


*Dec 30 16:52:50.828: :cc_get_feature_vsa malloc success

*Dec 30 16:52:50.828: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


*Dec 30 16:52:50.828:  cc_get_feature_vsa count is 1

*Dec 30 16:52:50.828: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


*Dec 30 16:52:50.828: :FEATURE_VSA attributes are: feature_name:0,feature_time:1289480888,feature_id:57

*Dec 30 16:52:50.828: //6766/A7330314814B/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=12072277649(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=17772882353(TON=Unknown, NPI=Unknown))

*Dec 30 16:52:50.832: //6766/A7330314814B/CCAPI/cc_process_call_setup_ind:

   Event=0x4A2CDF80

*Dec 30 16:52:50.832: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 17772882353

*Dec 30 16:52:50.836: //6766/A7330314814B/CCAPI/ccCallSetContext:

   Context=0x47DD3408

*Dec 30 16:52:50.836: //6766/A7330314814B/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 6766 with tag 700 to app "_ManagedAppProcess_Default"

*Dec 30 16:52:50.840: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying


Via: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-78ba91246ea68b8e61d707aa505fa828


From: "Cell Phone   ME" ;tag=3597411176-875822


To: [email protected]>


Date: Mon, 30 Dec 2013 16:52:50 GMT


Call-ID: [email protected]


CSeq: 1 INVITE


Allow-Events: telephone-event


Server: Cisco-SIPGateway/IOS-12.x


Content-Length: 0




*Dec 30 16:52:50.840: //6766/A7330314814B/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

*Dec 30 16:52:50.844: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 17772882353

*Dec 30 16:52:50.844: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:


*Dec 30 16:52:50.844: : updating existing feature vsa

*Dec 30 16:52:50.844: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:


*Dec 30 16:52:50.844:  feature call basic

*Dec 30 16:52:50.844: //6766/A7330314814B/CCAPI/ccCallDisconnect:

   Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

*Dec 30 16:52:50.844: //6766/A7330314814B/CCAPI/ccCallDisconnect:

   Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)

*Dec 30 16:52:50.848: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 486 Busy here


Via: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-78ba91246ea68b8e61d707aa505fa828


From: "Cell Phone   ME" ;tag=3597411176-875822


To: [email protected]>;tag=990BDC8-214E


Date: Mon, 30 Dec 2013 16:52:50 GMT


Call-ID: [email protected]


CSeq: 1 INVITE


Allow-Events: telephone-event


Server: Cisco-SIPGateway/IOS-12.x


Reason: Q.850;cause=17


Content-Length: 0




*Dec 30 16:52:50.904: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:[email protected]:5060 SIP/2.0


v: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-78ba91246ea68b8e61d707aa505fa828


f: "Cell Phone   ME" ;tag=3597411176-875822


t: [email protected]>;tag=990BDC8-214E


i: [email protected]


CSeq: 1 ACK


Max-Forwards: 10


l: 0




*Dec 30 16:52:50.904: //6766/A7330314814B/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x494F8810, Tag=0x0, Call Id=6766,

   Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)

*Dec 30 16:52:50.904: //6766/A7330314814B/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

*Dec 30 16:52:50.904: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:


*Dec 30 16:52:50.908: :cc_free_feature_vsa freeing 4CDBEAB0

*Dec 30 16:52:50.908: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:


*Dec 30 16:52:50.908:  vsacount in free is 0ER01#

GMIT-VOICEROUTER01#

*Dec 30 16:53:07.172: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:[email protected]:5060 SIP/2.0


v: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-9ccc81ceef0a0001bb1ed78a4455f6bb


f: "Cell Phone   ME" ;tag=3597411193-215572


t: [email protected]>


i: [email protected]


CSeq: 1 INVITE


Max-Forwards: 8


m:


Supported: timer


c: application/sdp


l: 364



v=0


o=NexTone-MSW 26817 24764 IN IP4 204.11.192.160


s=sip call


c=IN IP4 204.11.192.160


t=0 0


m=audio 61256 RTP/AVP 0 18 96 101


a=maxptime:30


a=sendrecv


a=fmtp:101 0-15


a=rtpmap:101 telephone-event/8000


a=fmtp:96 mode=30


a=rtpmap:96 iLBC/8000


a=fmtp:18 annexb=no


a=rtpmap:18 G729/8000


a=rtpmap:0 PCMU/8000


a=silenceSupp:off - - - -


a=setup:actpass



*Dec 30 16:53:07.180: //6767/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind:


GMIT-VOICEROUTCall Entry Is Not Found

*Dec 30 16:53:07.184: //-1/B0F35A4D8150/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=12072277649

   ----- ccCallInfo IE subfields -----

   cisco-ani=12072277649

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=17772882353

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-lastrdn=

   cisco-rdntype=0

   cisco-rdnplan=0

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0


*Dec 30 16:53:07.184: //-1/B0F35A4D8150/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x494F8810, Call Info(

   Calling Number=12072277649,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=17772882353(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,

   Incoming Dial-peer=700, Progress Indication=NULL(0), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=6767

*Dec 30 16:53:07.184: //-1/B0F35A4D8150/CCAPI/ccCheckClipClir:

   In: Calling Number=12072277649(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

*Dec 30 16:53:07.184: //-1/B0F35A4D8150/CCAPI/ccCheckClipClir:

   Out: Calling Number=12072277649(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

*Dec 30 16:53:07.184: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


*Dec 30 16:53:07.184: :cc_get_feature_vsa malloc success

*Dec 30 16:53:07.184: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


*Dec 30 16:53:07.188:  cc_get_feature_vsa count is 1

*Dec 30 16:53:07.188: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:


*Dec 30 16:53:07.188: :FEATURE_VSA attributes are: feature_name:0,feature_time:1289480888,feature_id:58

*Dec 30 16:53:07.188: //6767/B0F35A4D8150/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=12072277649(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=17772882353(TON=Unknown, NPI=Unknown))

*Dec 30 16:53:07.188: //6767/B0F35A4D8150/CCAPI/cc_process_call_setup_ind:

   Event=0x4A2CDF80

*Dec 30 16:53:07.188: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 17772882353

*Dec 30 16:53:07.188: //6767/B0F35A4D8150/CCAPI/ccCallSetContext:

   Context=0x47DD5A18

*Dec 30 16:53:07.192: //6767/B0F35A4D8150/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 6767 with tag 700 to app "_ManagedAppProcess_Default"

*Dec 30 16:53:07.192: //6767/B0F35A4D8150/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

*Dec 30 16:53:07.196: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 17772882353

*Dec 30 16:53:07.196: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:


*Dec 30 16:53:07.196: : updating existing feature vsa

*Dec 30 16:53:07.196: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:


*Dec 30 16:53:07.196:  feature call basic

*Dec 30 16:53:07.196: //6767/B0F35A4D8150/CCAPI/ccCallDisconnect:

   Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

*Dec 30 16:53:07.196: //6767/B0F35A4D8150/CCAPI/ccCallDisconnect:

   Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)

*Dec 30 16:53:07.200: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying


Via: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-9ccc81ceef0a0001bb1ed78a4455f6bb


From: "Cell Phone   ME" ;tag=3597411193-215572


To: [email protected]>


Date: Mon, 30 Dec 2013 16:53:07 GMT


Call-ID: [email protected]


CSeq: 1 INVITE


Allow-Events: telephone-event


Server: Cisco-SIPGateway/IOS-12.x


Content-Length: 0




*Dec 30 16:53:07.200: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 486 Busy here


Via: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-9ccc81ceef0a0001bb1ed78a4455f6bb


From: "Cell Phone   ME" ;tag=3597411193-215572


To: [email protected]>;tag=990FDA8-DF8


Date: Mon, 30 Dec 2013 16:53:07 GMT


Call-ID: [email protected]


CSeq: 1 INVITE


Allow-Events: telephone-event


Server: Cisco-SIPGateway/IOS-12.x


Reason: Q.850;cause=17


Content-Length: 0




*Dec 30 16:53:07.260: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:[email protected]:5060 SIP/2.0


v: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-9ccc81ceef0a0001bb1ed78a4455f6bb


f: "Cell Phone   ME" ;tag=3597411193-215572


t: [email protected]>;tag=990FDA8-DF8


i: [email protected]


CSeq: 1 ACK


Max-Forwards: 10


l: 0




*Dec 30 16:53:07.260: //6767/B0F35A4D8150/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x494F8810, Tag=0x0, Call Id=6767,

   Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)

*Dec 30 16:53:07.260: //6767/B0F35A4D8150/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

*Dec 30 16:53:07.264: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:


*Dec 30 16:53:07.264: :cc_free_feature_vsa freeing 4CDBEAB0

*Dec 30 16:53:07.264: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:


*Dec 30 16:53:07.264:  vsacount in free is 0

*Dec 30 16:53:08.372: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:[email protected]:5070 SIP/2.0


v: SIP/2.0/UDP 204.11.192.160:5080;branch=z9hG4bK-c1461a555741ac74cd4bd429f69f3c0f


f: "Cell Phone   ME" ;tag=3597411193-215572


t: [email protected]>;tag=990FDA8-DF8


i: [email protected]


CSeq: 1 ACK


Max-Forwards: 8


l: 0



ER01#

GMIT-VOICEROUTER01#no debug all

All possible debugging has been turned off

GMIT-VOICEROUTER01#

Correct Answer
Carlo Poggiarelli Tue, 12/31/2013 - 10:21
User Badges:
  • Green, 3000 points or more

Hi Eric
Can you try this for me and send a debug ccisip messages?

num-exp 17772882353 7011

see if you can dial 17772882353 from outside
Please let me know

Regards

Carlo


Sent from Cisco Technical Support iPhone App

Carlo Poggiarelli Tue, 12/31/2013 - 14:43
User Badges:
  • Green, 3000 points or more

Hi Eric.
Glad to know that now all is working.
Happy New Year!!!

Carlo

Sent from Cisco Technical Support iPhone App

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