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Help me ! AP AIR-CAP1552E-E-K9 not join controller 5508

Answered Question
Jan 6th, 2014
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hello,

Please I need help. I have a 5508 and AP 1552 controller.
APs take an IP address dynamically via DHCP (WLC 5508), but fails to join the controller.

Here below some out put which can enlighten you. thank you



--AP----------SH VERSION----------------------------------




Cisco IOS Software, C1550 Software (C1520-K9W7-M), Version 15.2(2)JB, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 11-Dec-12 05:12 by prod_rel_team


ROM: Bootstrap program is C1550 boot loader

BOOTLDR: C1550 Boot Loader (C1520-BOOT-M) LoaderVersion 15.2(2a)JA, RELEASE SOFTWARE (fc1)


ap uptime is 25 minutes

System returned to ROM by power loss

System image file is "flash:/c1520-k9w7-mx.152-2.JB/c1520-k9w7-xx.152-2.JB"

Last reload reason:




This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.


A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html


If you require further assistance please contact us by sending email to

[email protected].


cisco AIR-SAP1552E-E-K9    (PowerPC 8349) processor (revision A0) with 98294K/32768K bytes of memory.

Processor board ID FCZ1715H019




PowerPC 8349 CPU at 533Mhz, revision number 0x0031

Last reset from power loss

AVR Microcontroller 1 - SW Version: 00.01.02

AVR Microcontroller 2 - SW Version: 00.01.09

AVR Microcontroller 6 - SW Version: 00.01.00

4 Gigabit Ethernet interfaces

2 802.11 Radios


32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: F0:29:29:C2:98:20

Part Number                          : 73-13538-02

PCA Assembly Number                  : 800-31224-01

PCA Revision Number                  : 03

PCB Serial Number                    : FOC1705595U

Top Assembly Part Number             : 800-34853-05

Top Assembly Serial Number           : FCZ1715H019

Top Revision Number                  : A0

Product/Model Number                 : AIR-CAP1552E-E-K9


Configuration register is 0xF




--AP-------sh ip int br------------



Interface                  IP-Address      OK? Method Status                Protocol

BVI1                       10.10.10.13     YES DHCP   up                    up 

Dot11Radio0                unassigned      YES unset  administratively down down

Dot11Radio1                unassigned      YES unset  administratively down down

GigabitEthernet0           unassigned      YES TFTP   up                    up 

GigabitEthernet1           unassigned      YES unset  up                    down

GigabitEthernet2           unassigned      YES unset  up                    down

GigabitEthernet3           unassigned      YES unset  up                    down





--AP------sh inventory--------------


NAME: "AP1550", DESCR: "Cisco Aironet 1550 Series (IEEE 802.11n) Access Point"

PID: AIR-CAP1552E-E-K9 , VID: V04, SN: FCZ1715H019






(Cisco Controller) >SHow sysin


Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.6.100.0

Bootloader Version............................... 1.0.1

Field Recovery Image Version..................... 6.0.182.0

Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27

Build Type....................................... DATA + WPS


System Name...................................... WLC-EEML

System Location..................................

System Contact...................................

System ObjectID.................................. 1.3.6.1.4.1.9.1.1069

Redundancy Mode.................................. Disabled

IP Address....................................... 10.10.10.1

Last Reset....................................... Software reset

System Up Time................................... 0 days 1 hrs 23 mins 5 secs

System Timezone Location.........................

System Stats Realtime Interval................... 5

System Stats Normal Interval..................... 180


Configured Country............................... FR  - France


--More-- or (q)uit

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +38 C

External Temperature............................. +24 C

Fan Status....................................... OK


State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 1

Number of Active Clients......................... 0


Burned-in MAC Address............................ E0:2F:6D:5D:7D:C0

Power Supply 1................................... Present, OK

Power Supply 2................................... Absent

Maximum number of APs supported.................. 25



(Cisco Controller) >SHow TIME


Time............................................. Mon Jan  6 13:07:29 2014


Timezone delta................................... 0:0

Timezone location................................


NTP Servers

    NTP Polling Interval.........................     86400


     Index     NTP Key Index                  NTP Server                  NTP Msg Auth Status

    -------  ----------------------------------------------------------------------------------




THX

Correct Answer by Sandeep Choudhary about 3 years 7 months ago

Cisco Wireless LAN Controller Field Upgrade  Software (FUS) is a special AES package that performs various  system-related component upgrades. We recommend that you install the FUS  image to upgrade components such as the bootloader, field recovery  image, FPGA/MCU, and other firmware to their latest respective versions.



Please check this:


http://www.cisco.com/en/US/docs/wireless/controller/release/notes/fus_rn_1_7_0_0.html



Regards

Correct Answer by Sandeep Choudhary about 3 years 7 months ago

Hi , Yes u must use use .tar:


archive download-sw/overwrite/force-reload tftp:////


AP#archive download-sw /force-reload /overwrite tftp://10.10.10.200/c1520-k9w8-tar.152-4.JB3.tar



Regards

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Overall Rating: 5 (11 ratings)
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Sandeep Choudhary Mon, 01/06/2014 - 04:25
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Hi,


Cisco IOS Software, C1550 Software (C1520-K9W7-M), Version 15.2(2)JB, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 11-Dec-12 05:12 by prod_rel_team


ROM: Bootstrap program is C1550 boot loader

BOOTLDR: C1550 Boot Loader (C1520-BOOT-M) LoaderVersion 15.2(2a)JA, RELEASE SOFTWARE (fc1)


ap uptime is 25 minutes

System returned to ROM by power loss

System image file is "flash:/c1520-k9w7-mx.152-2.JB/c1520-k9w7-xx.152-2.JB"

Last reload reason:


You have autonomous image on AP.

You must change the image on AP to leightweight IOS.

How to convert it:


http://mrncciew.com/2012/10/20/lightweight-to-autonomous-conversion/




Reagrds

cameroun Mon, 01/06/2014 - 05:20
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Thank's for your help


could you tell me the link where I can find one for IOS AP 1500 SERIES?
for I see that for 1600 and others but not for 1500;
THANKS

Sandeep Choudhary Mon, 01/06/2014 - 05:22
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you can download fro here , if you have service contracrt:


http://software.cisco.com/download/release.html?mdfid=283791419&flowid=24862&softwareid=280775090&release=15.2.4-JB3&relind=AVAILABLE&rellifecycle=ED&reltype=latest


If yuou dont have service contract then contact to ur supplier may be he can provide u the Leightweight ios.


Reagrds

dont forget to rate helpful posts.

cameroun Mon, 01/06/2014 - 05:23
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Thank's for the link,


Now, I try to change the ios and I come to you

Scott Fella Mon, 01/06/2014 - 05:41
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You might as well download the WLC code FUS images also.....

Your WLC code does not show the correct FUS

http://software.cisco.com/download/release.html?mdfid=282600534&flowid=7...

Sent from Cisco Technical Support iPhone App

cameroun Mon, 01/06/2014 - 06:23
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Please i dont understande what is th FUS?





I downloaded the file: c1520-k9w8-tar.152-4.JB3 on the cisco site.
1552 AP has a dynamic IP address and ping from my PC successfully
the command :archive download-sw /force-reload /overwrite tftp://10.10.10.200/c1520-k9w8-tar.152-4.JB3  fails.
there is an other way?
thx


cameroun Tue, 01/07/2014 - 01:26
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Hello!!


the name of the IOS: c1520-k9w8-tar.152-4.JB3. should I rename the archive with the extension. tar? because when I try with this name it does not succeed.


another question, the folder contains multiple files is that this is not one of them that I have to extract to change the ios?


thank you for your help

Correct Answer
Sandeep Choudhary Tue, 01/07/2014 - 01:43
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Hi , Yes u must use use .tar:


archive download-sw/overwrite/force-reload tftp:////


AP#archive download-sw /force-reload /overwrite tftp://10.10.10.200/c1520-k9w8-tar.152-4.JB3.tar



Regards

cameroun Tue, 01/07/2014 - 02:19
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thank's it's OK,


but the AP does not associate itself Forever.
the AP, these messages appear:


*Jan  7 11:03:40.103: %CAPWAP-3-ERRORLOG: Go join a capwap controller

*Jan  7 11:03:40.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.10.10.1 peer_port: 5246

*Jan  7 11:03:40.491: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.10.10.1 peer_port: 5246

*Jan  7 11:03:40.495: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.10.1

*Jan  7 11:03:40.495: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.

*Jan  7 11:03:40.495: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.

*Jan  7 11:03:40.495: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller

*Jan  7 11:03:40.495: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 10.10.10.1

*Jan  7 11:03:45.491: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.10.1

*Jan  7 11:03:52.655: %MESH-3-TIMER_EXPIRED: Mesh Lwapp join timer expired

*Jan  7 11:03:52.655: %MESH-3-TIMER_EXPIRED: Mesh Lwapp join failed expired

*Jan  7 11:03:52.655: %MESH-6-LINK_UPDOWN: Mesh station f029.29c2.983c link DowN

Sandeep Choudhary Tue, 01/07/2014 - 02:47
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Hi ,


you have to add AP ethernet mac address onto WLC mac-filter data base (under Security -> MAC filtering)  & then allow AP to register in mesh mode. You can add this entry via WLC CLI as well. Here is the full CLI command syntax




(WLC) >config macfilter add [interface name] [description] [Client IP address]


Once you do this your AP should  register to WLC in mesh mode. Then  you can convert it to local mode via  WLC GUI or CLI.


Here is the CLI way of doing it


(WLC) >config ap mode local submode none




and



Did u upgradeed the FUS image on wlc:



http://software.cisco.com/download/release.html?mdfid=282600534&flowid=7012&softwareid=284364857&release=1.7.0.0&relind=AVAILABLE&rellifecycle=&reltype=latest



Reagrds

cameroun Tue, 01/07/2014 - 03:02
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Once again thank you for your support,

For FUS, I do not understand what it is, please can you explain me what is brief?

I will install the version without LDPE

I'll download and update.

ducnm1234 Mon, 01/13/2014 - 18:35
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hi Scott and et all

i see trouble on cisco 1552sa

Jan 13 21:29:30.843: %CDP_PD-2-POWER_LOW: 802.11N 2.4GHz Radio0 disabled - NEGOTIATED WS-C3750X-24P (24e9.b3f5.1202)

now i just 802.11 a/n up but 802 b/g/n is disable

I use switch 3750x poe to supply power to cisco 1552sa

help me slove this

Thanks so much

Sandeep Choudhary Mon, 01/13/2014 - 22:24
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Hi Nguyen,



Jan 13 21:29:30.843: %CDP_PD-2-POWER_LOW: 802.11N 2.4GHz Radio0 disabled - NEGOTIATED

This message indicates the access point is in low power mode and radio disabled because the Cisco power source has indicated it is not capable of supplying sufficient power to the access point.


It is always recommended to use 1500 power injector to power these APs.


"To provide inline PoE, you must use the 1500 power injector (AIR-PWRINJ1500-2=). Other power injectors, PoE switches, and 802.3af power sources cannot provide adequate power, which may cause the access point to malfunction and cause possible over-current conditions at the power source."


Above is forom the 1550 getting started guide

http://www.cisco.com/en/US/docs/wireless/access_point/1550/quick/guide/ap1550qsg.html#wp50784



Can you paste the output of sh inventory from AP:

Did you add mac address of AP in Mac filter ?


Regards

ducnm1234 Mon, 01/13/2014 - 23:19
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Dear You

this is result from AP 1552SA

APdca5.f4b8.fa20#show  inventory
NAME: "AP1550", DESCR: "Cisco Aironet 1550 Series (IEEE 802.11n) Access Point"
PID: AIR-CAP1552SA-E-K9, VID: V02, SN: FGL1747Y00H

Mac added to Macfilter and AP joined controller

I just only 802.11 a/n  up but 802.11 b/g/n down

Sandeep Choudhary Tue, 01/14/2014 - 00:00
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Can you go to wireless>All APs then click on your AP and then make admin status Enable.


Also paste the sh version from AP.

Sh sysinfo from WLC.


Regards

ducnm1234 Tue, 01/14/2014 - 00:08
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Dear you

wireless > All APs : ok admin status enable

show version from AP

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html


If you require further assistance please contact us by sending email to

[email protected].


cisco AIR-CAP1552SA-E-K9 (PowerPC 8349) processor (revision A0) with 98294K/32768K bytes of memory.

Processor board ID FGL1747Y00H

PowerPC 8349 CPU at 533Mhz, revision number 0x0031

Last reset from reload

LWAPP image version 7.5.102.0

AVR Microcontroller 1 - SW Version: 00.01.02

AVR Microcontroller 2 - SW Version: 00.01.09

AVR Microcontroller 6 - SW Version: 00.01.00

4 Gigabit Ethernet interfaces

2 802.11 Radios


32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: DC:A5:F4:B8:FA:20

Part Number                          : 73-13538-02

PCA Assembly Number                  : 800-31224-01

PCA Revision Number                  : 03

PCB Serial Number                    : FOC17300Q4D

Top Assembly Part Number             : 800-35281-02

Top Assembly Serial Number           : FGL1747Y00H

Top Revision Number                  : A0

Product/Model Number                 : AIR-CAP1552SA-E-K9


Show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.5.102.0

Bootloader Version............................... 1.0.1

Field Recovery Image Version..................... 6.0.182.0

Firmware Version................................. FPGA 1.7, Env 1.8, USB console                                                                                         2.2

Build Type....................................... DATA + WPS


System Name...................................... Cisco5500

System Location..................................

System Contact...................................

System ObjectID.................................. 1.3.6.1.4.1.9.1.1069

Redundancy Mode.................................. Disabled

IP Address....................................... 10.10.2.254

Last Reset....................................... Software reset

System Up Time................................... 8 days 15 hrs 20 mins 18 secs

System Timezone Location.........................

System Stats Realtime Interval................... 5

System Stats Normal Interval..................... 180


Configured Country............................... VN  - Vietnam


--More-- or (q)uit

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +41 C

External Temperature............................. +29 C

Fan Status....................................... OK


State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 1

Number of Active Clients......................... 0


Burned-in MAC Address............................ E4:C7:22:AA:EC:40

Power Supply 1................................... Present, OK

Power Supply 2................................... Absent

Maximum number of APs supported.................. 25


Thanks

Sandeep Choudhary Tue, 01/14/2014 - 00:32
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Hi,

I can not find the exact cause:

Can you use Power injector for this AP ?


If yes then also check Power injector state on Wireless>AP >Advnaced page.


Just to double check with you the admin status is enable please verify 
on the  Wireless >All APs> Detail > 802.11b/g/n Cisco APs >
Configure > Admin Status.

Is the 802.11g and 802.11b/g enabled?

Please go to WIRELESS > 802.11b/g/n > Networks > 802.11g Support /
802.11b/g Network Status > Enabled.


Regards

ducnm1234 Tue, 01/14/2014 - 00:45
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Hi you


Is the 802.11g and 802.11b/g enabled?

Ok sure enabled

if you effort use switch PoE 802.3af to supply power to 1552SA OK ?

Sandeep Choudhary Tue, 01/14/2014 - 01:00
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Hi,


1552SA

• 100-240 VAC, 47-63 Hz

• 12 VDC

• 47 W


Note: The power consumption above does not include powering an external PoE (802.3af) device; allow for an additional 20 W. If using fiber SFP backhaul, add an additional 1 W.


Now I feel that u must use power injector for this AP.


Regards

ducnm1234 Tue, 01/14/2014 - 01:02
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OK

Thanks so much

I will purchase power or injector

Correct Answer
Sandeep Choudhary Tue, 01/07/2014 - 03:04
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Cisco Wireless LAN Controller Field Upgrade  Software (FUS) is a special AES package that performs various  system-related component upgrades. We recommend that you install the FUS  image to upgrade components such as the bootloader, field recovery  image, FPGA/MCU, and other firmware to their latest respective versions.



Please check this:


http://www.cisco.com/en/US/docs/wireless/controller/release/notes/fus_rn_1_7_0_0.html



Regards

Sandeep Choudhary Tue, 01/07/2014 - 03:36
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Glad that finally u resolved ur issue.

Thanks for rating.


Regards

ducnm1234 Wed, 01/08/2014 - 23:55
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Hi All

Current i have 2 option config authentication:

Option 1: Config Radius server on winserver 2012 and controller relay to raidus

But have a proble that all laptop installed window system tha not join domain dont connect to WiFi

Option 2: Config use LDAP on server 2012 to authenticate

but i m not successful

do you have file step by step config LDAP on server 2012 to connect controller 5508

Thanks

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