- Blue, 1500 points or more
I have a customer with CUCM 7.1(5) who has purchased CUEAC 18.104.22.168 and wants to run it on Windows Server 2008 R2 (64 bit).
According to the data sheet this should be supported but when I go through the CUEAC server installation process it tries to download the 64 bit TSP plugin from the CUCM server.
This is a problem as CUCM 7.1(5) does not have the 64 bit TSP plugin - it only has the 32 bit version.
The exact message I get is
Error occured while downloading Cisco TSP.
I have obtained the 64 bit TSP from a later CUCM and done a manual installation hoping that the installer would see the TSP is already installed and skip the step but it does not do so.
Can anyone suggest how to resolve this?
I know I could use a 32 bit version of Windows Server or upgrade CUCM but these options are not available.