ICM8 - UCCX8 as IPCC Express Gateway

Unanswered Question
Jan 7th, 2014
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Hello Friends,


I am facing a problem to reflect UCCX settings (Triggers, CTI Ports, ... everything is not reflected) even Peripheral Autoconfiguration is checked in ICM Peripheral tab in Routing Client page, Peripheral Monitor does not display anything !!!


2. The installation is done on VMware and process of PGagent and PIM both are active.


3. UCCX version 8 (Linux) and ICM version 8.


4. Dumplog can see 2 agents but they are not reflected to Agent page in ICM and it does not show me anything else for CSQ or Applications ....!!!


5. I increased debug level to 5 and same situation did anyone face like this problem before? I do appreciate your help ...


6. I followed all the steps in ICM deployment guide but still face same problem...


Note:

If I am using same scenario but using IPIVR 8 license as a VRU, everything is working fine ....


Thanks,

Hisham Karem

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