Cisco CAD Agent logged out for many agents at same time

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Jan 8th, 2014
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Hi,


i have UCCX ver 7.0(2)



we noticed that many users logged out from CAD agent at same time. i have collected agent Logs and i found below errors.


Please advcie if you know reason of below errors and to fix this issue as i have it on daily basis.


2014-01-08 14:40:12:409 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2014-01-08 14:40:12:419 INFO DAGT0000 Enterprise auto-recovery message received.

2014-01-08 14:40:12:419 INFO DAGT0000 Enterprise auto-recovery message received.

2014-01-08 14:40:12:420 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2014-01-08 14:40:12:426 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2014-01-08 14:40:12:427 INFO DAGT0000 Call Chat auto-recovery message received.

2014-01-08 14:40:12:428 INFO DAGT0000 Call Chat auto-recovery message received.

2014-01-08 14:40:12:431 WARN DAGT2048 LRM Inactive Message received.

2014-01-08 14:40:12:434 INFO AcmiClnt0004 Error receiving sockets message header. Error(17:socket connection closed by remote party).

2014-01-08 14:40:12:436 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(17:socket connection closed by remote party).

2014-01-08 14:40:12:437 INFO DAGT0000 RASCAL auto-recovery message received.

2014-01-08 14:40:12:437 INFO LRM4005 LRM interface has become unavailable.

2014-01-08 14:40:12:441 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2014-01-08 14:40:12:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2014-01-08 14:40:12:445 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2014-01-08 14:40:12:446 INFO DAGT0000 RASCAL auto-recovery message received.

2014-01-08 14:40:12:480 ERROR DAGT3062 Chat SetAgentAcdState failed.

2014-01-08 14:40:12:482 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1389183680 Error=Client recovering connection to server

2014-01-08 14:40:12:484 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1389183680 Error=Client recovering connection to server

2014-01-08 14:40:16:407 INFO DAGT0000 LDAP auto-recovery message received.

2014-01-08 14:40:16:408 INFO VOIP4004 The LDAP connection has gone down.

2014-01-08 14:40:16:422 INFO DAGT0000 LDAP auto-recovery message received.

2014-01-08 14:40:16:422 INFO VOIP4003 The LDAP connection has come up.

2014-01-08 14:40:21:879 INFO LRM4004 LRM interface has become available.

2014-01-08 14:40:22:120 ERROR FCCC2005 Network communication error (COMM_FAILURE).


Regards,

Alaa Nasr

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Neal haas Wed, 01/08/2014 - 07:31
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what do the error logs say on your network switches and uccx server.

alaa_nasr Thu, 01/09/2014 - 01:18
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there is no any issue from switch side. no logs indicates physical issues at all

from uccx side i did not check,

which log should be enabled? and

what is the name of log file should i check for this issue?

alaa_nasr Mon, 01/13/2014 - 23:44
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any can can help in this case, Please support as it is chronic issue with IPCC

Rejohn Ronald Cuares Mon, 01/13/2014 - 23:51
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  • Bronze, 100 points or more

If this issue is highly affecting your business I highly recommend openning a TAC assistance.



Please rate replies and mark question as "answered" if applicable.

alaa_nasr Tue, 01/14/2014 - 00:00
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we are renwing our contract and IPCC is out of support. till renewing contract, any one can help will be apppreciated.

roharsh Thu, 01/16/2014 - 03:31
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  • Cisco Employee,

Hi Alaa,


Can you please provide me the MIVR and MCVD Logs within the time frame when you were experiencing the problem. You can get this logs on the server (C:\ProgramFile\wwavid\logs)


Also let me know the below points:


++ UCCX Cluster is an HA (Single Server / Two Server)?

++ Any Firewall/Antivirus installed on the Agent PC?


Regards,

Rohit

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