Question regarding CISCO 6921 voicemail

Pragash22 · ‎01-09-2014

Hi All

In cisco 6921 a message in the display suddenly displayed saying New Voicemail, but I havent configured any voice mail in the call manager?

Also red light in the reciever steadily glows. I tried to read that voice mail, bt still that red light steadly glows

Thanks and Regards

Pragash

Manish Gogna · ‎01-09-2014

Hi Pragash,

Did you check what is configured under "Voice Mail Profile" setting on the directory number for 6921?

Also, when you try to listen to the message what exactly happens, are you able to listen to it or not?

As per the following

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/ip_phones/6921_6941/english/user/guide/6921_41.html#wp90757

"When you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI works only if the MWI is configured on your phone."

Manish

Pragash22 · ‎01-09-2014

Thanks for your reply

I can listen to the recording of voice mail (default voice mail IVR) and also Voice Mail Profile - None.

There is no recording available, but I can hear the recording "Cisco unity......" (cannot hear properly, its breaking)

When I try listening to the message just keeping me in hold and could listen to the message. (We havent configured voice mail)

Hermanus Janse van Vuuren · ‎01-09-2014

Have you syncronized the MWI ports on the Voice mail server and have you tried dialling the MWI Off ext from the phone?

http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b2ed0b.shtml

http://www.learnios.com/viewtopic.php?f=4&t=31175

Best Regards

Pragash22 · ‎01-09-2014

Hi Hermanus

I guess your 2nd link will help me to sought out this problem, because I remember that user said that he pressed some thing after that the voice mail started to glow. I am at home now a'll go to office tommarrow and try put that thanks.

Thanks so much for your help.

Jaime Valencia · ‎01-09-2014

It might be an alternate MWI for some other DN

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate