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Unity Express 8.6 modify autoattendant prompt

Answered Question
Jan 15th, 2014
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Hello, I have Cisco Unity Express 8.6 with autotattendant with the default call flow, for example:


1) welcome to the company, if you know the extension number pls dial it, if not wait for assistance.


The issue is when the customer dont press any option, the prompt plays "are you still there" and I need to remove it with the script editor.

I want to know in the script where is this option to remove it or to modify this prompt.


Regards


Rodrigo

Correct Answer by Gabriel Saavedra about 3 years 7 months ago

Hi Rodrigo, are you using a dial by extension step or menu step or get digit string step? I can't see it in the image you attached.

Take a look at my attachment, I am refering to this maximum retries:


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Gabriel Saavedra Wed, 01/15/2014 - 10:56
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Hi Rodrigo, in the dial by extension step, please set the maximum retries to 0. This in the Input tab.


HTH

Gabriel.

rodrigo-haim Wed, 01/15/2014 - 11:10
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Thank you Gabriel, I changed this option but still the same symptom.

Gabriel Saavedra Wed, 01/15/2014 - 11:11
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Can you post a picture of your script or send the script?


Gabriel

rodrigo-haim Wed, 01/15/2014 - 11:20
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Thank you Gabriel for your quickly answer, im attach the output, please tell me if you need something else

Correct Answer
Gabriel Saavedra Wed, 01/15/2014 - 12:38
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  • Silver, 250 points or more

Hi Rodrigo, are you using a dial by extension step or menu step or get digit string step? I can't see it in the image you attached.

Take a look at my attachment, I am refering to this maximum retries:


rodrigo-haim Thu, 01/16/2014 - 04:00
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Thank you Gabriel, I could fix this issue with your information.


Regards


Rodrigo

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