01-15-2014 04:54 AM - edited 03-19-2019 07:45 AM
Hello, I have Cisco Unity Express 8.6 with autotattendant with the default call flow, for example:
1) welcome to the company, if you know the extension number pls dial it, if not wait for assistance.
The issue is when the customer dont press any option, the prompt plays "are you still there" and I need to remove it with the script editor.
I want to know in the script where is this option to remove it or to modify this prompt.
Regards
Rodrigo
Solved! Go to Solution.
01-15-2014 12:38 PM
Hi Rodrigo, are you using a dial by extension step or menu step or get digit string step? I can't see it in the image you attached.
Take a look at my attachment, I am refering to this maximum retries:
01-15-2014 10:56 AM
Hi Rodrigo, in the dial by extension step, please set the maximum retries to 0. This in the Input tab.
HTH
Gabriel.
01-15-2014 11:10 AM
Thank you Gabriel, I changed this option but still the same symptom.
01-15-2014 11:11 AM
Can you post a picture of your script or send the script?
Gabriel
01-15-2014 11:20 AM
Thank you Gabriel for your quickly answer, im attach the output, please tell me if you need something else
01-15-2014 12:38 PM
Hi Rodrigo, are you using a dial by extension step or menu step or get digit string step? I can't see it in the image you attached.
Take a look at my attachment, I am refering to this maximum retries:
01-16-2014 04:00 AM
Thank you Gabriel, I could fix this issue with your information.
Regards
Rodrigo
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