TMS Conference Monitoring not working after Java update

Answered Question
Jan 15th, 2014
User Badges:

Just installed Java 7 Update 51 and now I'm not able to get into the CCC in TMS 13.2.2.


Here's the Java dump:


Java Plug-in 10.51.2.13

Using JRE version 1.7.0_51-b13 Java HotSpot(TM) Client VM

User home directory = C:\Users\lhamilton

----------------------------------------------------

c:   clear console window

f:   finalize objects on finalization queue

g:   garbage collect

h:   display this help message

l:   dump classloader list

m:   print memory usage

o:   trigger logging

q:   hide console

r:   reload policy configuration

s:   dump system and deployment properties

t:   dump thread list

v:   dump thread stack

x:   clear classloader cache

0-5: set trace level to <n>

----------------------------------------------------

Resource http://134.39.50.193/tms/styles/Default/images/PortalPageStatisticsChartLoading.gif has future expires: Sat Feb 01 10:37:47 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/styles/Default/images/PortalPageStatisticsChartLoading.gif has future expires: Sat Feb 01 10:37:47 PST 2014 update check skipped.

Missing Application-Name manifest attribute for: http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/styles/Default/images/PortalPageStatisticsChartLoading.gif has future expires: Sat Feb 01 10:37:47 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/styles/Default/images/PortalPageStatisticsChartLoading.gif has future expires: Sat Feb 01 10:37:47 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/styles/Default/images/PortalPageStatisticsChartLoading.gif has future expires: Sat Feb 01 10:37:47 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/Tandberg/Tms/UI/Monitoring/conferencecontrol.jar has future expires: Sat Feb 01 10:39:25 PST 2014 update check skipped.

Resource http://134.39.50.193/tms/styles/Default/images/PortalPageStatisticsChartLoading.gif has future expires: Sat Feb 01 10:37:47 PST 2014 update check skipped.

Correct Answer by Wayne DeNardi about 3 years 5 months ago

I had similar issues yesterday when I updated to 7u51 (with TMS 14.1.1).  I rolled back to the previous verison I had installed and it worked fine.


Upon further investigation it appears to occur becuase of the new security measures in the new release of Java.  You can get around these with the latest 7u51 Java version by adding your TMS server in to the Security Excepton list:


1)     Open Java Control Panel

2)     Click on Security Tab

3)     Click the "Edit Site List" button

4)     Click Add and type your TMS server URL in to the Location box (ie http://tmserver/tms/)

5)     Continue past the warning about http sites if you used http rather than https

6)     Click OK out of the Control Panel


You should then be able to hit the Java pages in TMS without any issues.


Wayne

--

Please remember to rate responses and to mark your question as answered if appropriate.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (3 ratings)
Loading.
jbburks Fri, 03/25/2016 - 05:37
User Badges:

I'm running TMS 15.1.0. Client is Windows 7 64-bit.

Whenever I try to launch Conference Control Center (either from IE, Firefox or Chrome) I get Java support has not been detected. This page requires Java to be installed and enabled in your browser. Java may not be installed, or may be disabled in your browser due to configuration or security settings. Please visit the Java website www.java.com to download the Java Runtime or to test your browser's configuration.

I have installed and updated Java.

I have added the TMS server to the Java security list, both http and https, as directed above.

Still nothing. Other client computers on this TMS work fine.

Patrick Sparkman Fri, 03/25/2016 - 07:19
User Badges:
  • Purple, 4500 points or more
  • Cisco Designated VIP,

    2017 TelePresence

Try deleting all the Java temporary files and then try to open CCC again.

  1. Open Java Control Panel
  2. General tab
  3. Settings (under Temporary Internet Files)
  4. Delete Files
  5. Check all options and select OK
Correct Answer
Wayne DeNardi Wed, 01/15/2014 - 16:46
User Badges:
  • Green, 3000 points or more
  • Cisco Designated VIP,

    2017 TelePresence

I had similar issues yesterday when I updated to 7u51 (with TMS 14.1.1).  I rolled back to the previous verison I had installed and it worked fine.


Upon further investigation it appears to occur becuase of the new security measures in the new release of Java.  You can get around these with the latest 7u51 Java version by adding your TMS server in to the Security Excepton list:


1)     Open Java Control Panel

2)     Click on Security Tab

3)     Click the "Edit Site List" button

4)     Click Add and type your TMS server URL in to the Location box (ie http://tmserver/tms/)

5)     Continue past the warning about http sites if you used http rather than https

6)     Click OK out of the Control Panel


You should then be able to hit the Java pages in TMS without any issues.


Wayne

--

Please remember to rate responses and to mark your question as answered if appropriate.

lukehamilton1 Wed, 01/15/2014 - 18:12
User Badges:

Thank you for the update, Wayne.  I'll give that a go and update as to whether that works for v13.2.2.


Luke

Actions

This Discussion

Related Content