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Call handler routing question

Answered Question
Jan 20th, 2014
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Can  a caller handler route  to an extension based on a time of day?      For example, incoming call during business hours, caller presses 0  and the call goes to the operator.    Incoming calls during closed hours, caller presses 0 and the call goes to the watchman.      Is this possible?


Thanks-    Pat

Correct Answer by kelvin.blair about 3 years 7 months ago

If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question.  Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever.  you will tie a schedule to this and use the transfer rules Closed & STandard.  During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X.  Another way is to route the call back to CUCM and use ToD routing in CUCM.  The easiest is to use Unity.

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Correct Answer
kelvin.blair Mon, 01/20/2014 - 08:27
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If you are using Cisco Unity Connection, then you can use the system schedules to accomplish your question.  Basically, you will tell option 0 to send to a call handler "Called Operator" or whatever.  you will tie a schedule to this and use the transfer rules Closed & STandard.  During Standard Hours (Business Hours) transfer to X and During Closed Transfer to X.  Another way is to route the call back to CUCM and use ToD routing in CUCM.  The easiest is to use Unity.

pluedke1107 Mon, 01/20/2014 - 08:38
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Wow!  That was incredibly easy.    Thank you Kevin.

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