We are currently using Cisco Unity 4.1 for our night service for departments and offices across the country. We would like to move our night service solution over to Exchange UM 2010.
In Cisco Call manager (6.1) we have time of day setup and routed over to Unity via translations patterns. An audio is played and the caller can then leave a message. This all works fine.
We would like to find a similar solution in Exchange UM. However, Exchange UM is based on Auto Attendants press 1 for sales to 2 for marketing and choose how you want the call to be directed. This wouldn't work for us as a lot of our customer/user base do not like auto attendants.
Can you advise if there is a way in Exchange UM to play an audio as soon as the call comes in and leave a voicemail (based on time of day routing) without having to use any of the Exchange UM speech prompts.
Has anyone set this up before?