Unity Connection 9.1 - Tomcat service keeps shutting down

Ayaz Khan · ‎01-23-2014

Hello,

We are running two Unity Connection 9.1.2TT1.11900-2TT1 servers in a cluster. We are noticing that 4-5 times a week Cisco Tomcat servce shutsdown. This is causing issue when our users try to use Cisco PCA.

The following alert is being generated;

From Sat Jan 18 01:18:42 EST 2014 to Tue Jan 21 14:46:15 EST 2014 on node 10.24.11.50,

there are 1 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 0 TotalProcessesAndThreadsExceededThresholdEnd alarm(s) received.

On Tue Jan 21 14:46:07 EST 2014, the last TotalProcessesAndThreadsExceededThresholdStart alarm generated:

NumberOfProcesses : 218

NumberOfThreads : 1793

Reason : Total processes and threads have exceeded the maximum tasks [2000]

ProcessWithMostInstances : Process [unityoninit] has instances [35]

ProcessWithMostThreads : Process [tomcat] has Thread Count [444]

AppID : Cisco RIS Data Collector

ClusterID : StandAloneCluster

NodeID : CALIDCUCVM01

TimeStamp : Tue Jan 21 14:46:07 EST 2014

If anyone has encountered this issue or has any troubleshooting steps please let me know.

Thansk,

AK

davrojas · ‎01-23-2014

Hello Ayaz,

Have any cores been generated? Check via cli with -> utils core active list

Regards,

davidsecretchord

Ayaz Khan · ‎01-23-2014

Hey David,

No core files being generated,

admin:utils core active list

No core files found

Thanks for the response,

AK

davrojas · ‎01-23-2014

AK,

Go to Cisco Unity Connection Administration page> System Settings, Service Parameters, Server, Service -> Cisco Ris Data Collector, Maximum Number of Processes and Threads. Check the value you might want to configure the Service Parameter Maximum Number of Processes and Threads to '2500' value

Regards,

davidsecretchord