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Problems with 7940/7941 phones

Answered Question
Jan 26th, 2014
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I am new to the Cisco Call Manager and IP Telephony. I am also volunteering for a non-profit museum that had a 1760 with several 7940/7941 phones donated. All but three of the phones display correct time zone settings. The three phones (two 7940 and one 7941) have a file not found error when booting. The profile file they are looking for is in the flash of the 1760. All phones are on the correct VLAN and are pulling correct IP information.


A side note is that due to the load on the 1760, we can not access the GUI of the 1760. One option there is to remove the LAN segment, login to the GUI and make any changes needed. One of my options that I have not tried yet. Is replacing one of the problem phones with a "spare" and updating the MAC for the user.


The phones are reporting "File not found: P00308000500"


Here is the show version and show flash from the 1760 for reference.


cme1760#sh ver

Cisco IOS Software, C1700 Software (C1700-ADVENTERPRISEK9-M), Version 12.4(15)T, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2007 by Cisco Systems, Inc.

Compiled Mon 25-Jun-07 18:39 by prod_rel_team



ROM: System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)



cme1760 uptime is 3 days, 10 hours, 50 minutes

System returned to ROM by error - a Software forced crash, PC 0x80712D68 at 08:29:54 pst Thu Jan 23 2014

System restarted at 08:34:37 pst Thu Jan 23 2014

System image file is "flash:c1700-adventerprisek9-mz.124-15.T.bin"


This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

[email protected].

Cisco 1760 (MPC860P) processor (revision 0x500) with 123566K/7506K bytes of memory.

Processor board ID FOC07380X5Y (3012668611), with hardware revision 0000

MPC860P processor: part number 5, mask 2

1 FastEthernet interface

32K bytes of NVRAM.

65536K bytes of processor board System flash (Read/Write)


Configuration register is 0x2102


cme1760#sh flash

System flash directory:

File  Length   Name/status

  1   26479732  c1700-adventerprisek9-mz.124-15.T.bin

  2   4802     admin_user.html

  3   672015   admin_user.js

  4   16040    Chime.raw

  5   1602     CiscoLogo.gif

  6   8160     Classic1.raw

  7   716      CME_GUI_README.TXT

  8   1045952  cmterm_7920.4.0-02-00.bin

  9   331483   CP7902080001SCCP051117A.sbin

10   338840   CP7905080001SCCP051117A.sbin

11   338424   CP7905080001SCCP051117A.zup

12   340631   CP7912080001SCCP051117A.sbin

13   953      Delete.gif

14   2823     DistinctiveRingList.xml

15   16344    dom.js

16   864      downarrow.gif

17   6146     ephone_admin.html

18   4658     logohome.gif

19   3724     normal_user.html

20   81443    normal_user.js

21   349794   P00405000700.bin

22   350198   P00405000700.sbn

23   1908762  P00503010100.bin

24   8160     Piano1.raw

25   1347     Plus.gif

26   7200     Pulse1.raw

27   2624     Readme7960-40.txt

28   4000     Ring1.raw

29   4000     Ring2.raw

30   4000     Ring3.raw

31   495      RingList.xml

32   49169    S00104000100.sbn

33   49599    S00105000200.sbn

34   10800    Sax1.raw

35   843      sxiconad.gif

36   174      Tab.gif

37   2431     telephony_service.html

38   870      uparrow.gif

39   9968     xml-test.html

40   3412     xml.template

41   5821     eps1 [deleted]

42   5596     bv.ted [deleted]

43   5907     bv.ted [deleted]

44   6099     bv.ted [deleted]

45   6178     bv.ted [deleted]

46   129832   P00308000500.bin

47   130236   P00308000500.sbn

48   752516   P0S308000500.sb2 [deleted]

49   461      P0S300805000.loads [deleted]

50   290819   crashinfo_20140123-162954

[33799908 bytes used, 33308952 available, 67108860 total]

65536K bytes of processor board System flash (Read/Write)



Thank you in advance for any assistance.

Correct Answer by Manish Prasad about 3 years 6 months ago

Hi Troy,


Check phone type mentioned under ephone of these three phones . Like this..

ephone  1

type 7940


If its there can you attach "debug tftp events" and "sh telephony-service tftp-bindings" , when one of the faulty phone try to register with CME.


Rate all the helpful post.


Thanks

Manish

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Correct Answer
Manish Prasad Thu, 01/30/2014 - 02:13
User Badges:

Hi Troy,


Check phone type mentioned under ephone of these three phones . Like this..

ephone  1

type 7940


If its there can you attach "debug tftp events" and "sh telephony-service tftp-bindings" , when one of the faulty phone try to register with CME.


Rate all the helpful post.


Thanks

Manish

Troy Vail Sat, 02/08/2014 - 23:35
User Badges:

Manish,


Thank you for your reply. I found the type for each of the phones with problems was set incorrectly. Some phones had:


ephone 1

type 7960 or type 7920


The tftp debug showed that a 7941 that had a type of 7960 trying to load the profile for 7960. Once the type was set correctly, the phone loaded correct profile and the time zone displayed correctly.


Thank you again.


Troy


Now for me to find a replacement for the 1760 for a resonable price.

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