Solved: Problems with 7940/7941 phones

Troy Vail · ‎01-26-2014

I am new to the Cisco Call Manager and IP Telephony. I am also volunteering for a non-profit museum that had a 1760 with several 7940/7941 phones donated. All but three of the phones display correct time zone settings. The three phones (two 7940 and one 7941) have a file not found error when booting. The profile file they are looking for is in the flash of the 1760. All phones are on the correct VLAN and are pulling correct IP information.

A side note is that due to the load on the 1760, we can not access the GUI of the 1760. One option there is to remove the LAN segment, login to the GUI and make any changes needed. One of my options that I have not tried yet. Is replacing one of the problem phones with a "spare" and updating the MAC for the user.

The phones are reporting "File not found: P00308000500"

Here is the show version and show flash from the 1760 for reference.

cme1760#sh ver

Cisco IOS Software, C1700 Software (C1700-ADVENTERPRISEK9-M), Version 12.4(15)T, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 25-Jun-07 18:39 by prod_rel_team

ROM: System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)

cme1760 uptime is 3 days, 10 hours, 50 minutes

System returned to ROM by error - a Software forced crash, PC 0x80712D68 at 08:29:54 pst Thu Jan 23 2014

System restarted at 08:34:37 pst Thu Jan 23 2014

System image file is "flash:c1700-adventerprisek9-mz.124-15.T.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 1760 (MPC860P) processor (revision 0x500) with 123566K/7506K bytes of memory.

Processor board ID FOC07380X5Y (3012668611), with hardware revision 0000

MPC860P processor: part number 5, mask 2

1 FastEthernet interface

32K bytes of NVRAM.

65536K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

cme1760#sh flash

System flash directory:

File Length Name/status

1 26479732 c1700-adventerprisek9-mz.124-15.T.bin

2 4802 admin_user.html

3 672015 admin_user.js

4 16040 Chime.raw

5 1602 CiscoLogo.gif

6 8160 Classic1.raw

7 716 CME_GUI_README.TXT

8 1045952 cmterm_7920.4.0-02-00.bin

9 331483 CP7902080001SCCP051117A.sbin

10 338840 CP7905080001SCCP051117A.sbin

11 338424 CP7905080001SCCP051117A.zup

12 340631 CP7912080001SCCP051117A.sbin

13 953 Delete.gif

14 2823 DistinctiveRingList.xml

15 16344 dom.js

16 864 downarrow.gif

17 6146 ephone_admin.html

18 4658 logohome.gif

19 3724 normal_user.html

20 81443 normal_user.js

21 349794 P00405000700.bin

22 350198 P00405000700.sbn

23 1908762 P00503010100.bin

24 8160 Piano1.raw

25 1347 Plus.gif

26 7200 Pulse1.raw

27 2624 Readme7960-40.txt

28 4000 Ring1.raw

29 4000 Ring2.raw

30 4000 Ring3.raw

31 495 RingList.xml

32 49169 S00104000100.sbn

33 49599 S00105000200.sbn

34 10800 Sax1.raw

35 843 sxiconad.gif

36 174 Tab.gif

37 2431 telephony_service.html

38 870 uparrow.gif

39 9968 xml-test.html

40 3412 xml.template

41 5821 eps1 [deleted]

42 5596 bv.ted [deleted]

43 5907 bv.ted [deleted]

44 6099 bv.ted [deleted]

45 6178 bv.ted [deleted]

46 129832 P00308000500.bin

47 130236 P00308000500.sbn

48 752516 P0S308000500.sb2 [deleted]

49 461 P0S300805000.loads [deleted]

50 290819 crashinfo_20140123-162954

[33799908 bytes used, 33308952 available, 67108860 total]

65536K bytes of processor board System flash (Read/Write)

Thank you in advance for any assistance.

Manish Prasad · ‎01-30-2014

Hi Troy,

Check phone type mentioned under ephone of these three phones . Like this..

ephone 1

type 7940

If its there can you attach "debug tftp events" and "sh telephony-service tftp-bindings" , when one of the faulty phone try to register with CME.

Rate all the helpful post.

Thanks

Manish

View solution in original post

Manish Prasad · ‎01-30-2014

Hi Troy,

Check phone type mentioned under ephone of these three phones . Like this..

ephone 1

type 7940

If its there can you attach "debug tftp events" and "sh telephony-service tftp-bindings" , when one of the faulty phone try to register with CME.

Rate all the helpful post.

Thanks

Manish

Troy Vail · ‎02-08-2014

Manish,

Thank you for your reply. I found the type for each of the phones with problems was set incorrectly. Some phones had:

ephone 1

type 7960 or type 7920

The tftp debug showed that a 7941 that had a type of 7960 trying to load the profile for 7960. Once the type was set correctly, the phone loaded correct profile and the time zone displayed correctly.

Thank you again.

Troy

Now for me to find a replacement for the 1760 for a resonable price.