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9951 - Pickup Button does not appear

Unanswered Question
Jan 27th, 2014
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Hi Community,


I have configured a new phone button template for a 9951 ip phone, i have copied the Standard 9951 and added under #5 the Call Pickup feature.


Under phone configuration i have selected my new saved template, saved and restartet my phone.


No button does appear.


I made the same steps before on a 9971 and it worked like a charm.



Can anybody help me?


CUCM 8.6.2.22900-9


best regards

Werner

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Chris Deren Mon, 01/27/2014 - 05:52
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    2017 IP Telephony, Contact Center, Unified Communications

Is pickup enabled via feature control policy?

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wamoncisco Mon, 01/27/2014 - 06:05
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I have no feature policys configured at all, but Pickup is working on > 800 phones. The other phones are 69xx, 79xx and 9971 only.

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