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Cisco C40 is "Randomly" Loosing Directory Phonebook from TMS

Unanswered Question

Hello,


It appears as if we are randomly loosing our TMS published phonebook on two of our Cisco Codec C40s. One day they will appear fine, while the next they will be missing. This occurred without any known user intervention. The phonebook on the devices in questions contains a manual list, and two "Cisco TMS Endpoints" folders.


One theory is that the issue may be related to firmware. Our versions are as follows:

TMS Version: 13.2.2


Cisco Codec C40

Firmware:TCNC6.2.0.20b1616



Thanks for any assistance!

-Kyle

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Wayne DeNardi Mon, 02/03/2014 - 19:01
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Is it possible that there's some network connectivity issue between your endpoint and TMS?


When the device doesn't have a phonebook, are you able to do some of the troubleshooting steps in this thread: https://supportforums.cisco.com/thread/2258488 and let us know if the endpoint is able to contact TMS.


Wayne
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Wayne DeNardi Thu, 03/13/2014 - 19:35
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Thanks for the update.  Glad to hear that you've found the cause of your problems.

Wayne
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