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cisco VOIP cue MWI light not turning on

Answered Question
Jan 27th, 2014
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Hi


We have a running CME - CUE system, people can leave and listen voicemail without any problem, but voice message indicator on phones not working. It is always off. CME-CUE config and CCSIP debug are attached . Can you please check and advise.





se-10-2-3-2# sh ccn subsystem sip

SIP Gateway:                            10.2.3.1

SIP Port Number:                        5060

DTMF Relay:                             sip-notify,sub-notify

MWI Notification:                       unsolicited

MWI Envelope Info:                      disabled

Transfer Mode:                          bye-also

SIP RFC Compliance:                     Pre-RFC3261




Thank you

Correct Answer by Nadeem Ahmed about 3 years 6 months ago

or best you can use Unsolicited method this most reliable one


Config to be done on CUE

ccn subsystem sip

gateway address 10.2.3.1

mwi sip unsolicited

end



CME

sip-ua

mwi-server ipv4: expires 3600 port 5060 transport udp unsolicited



In this case you do not require MWI dn which have configured in CME,remove it and add above in CME and CUE


ephone-dn  60

number 778... no-reg primary

mwi on

!

!

ephone-dn  61

number 779... no-reg primary

mwi off

!


first try above which i have suggested if didn't work add this one, this will work



Br,
Nadeem 

Please rate all useful post.

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Nadeem Ahmed Mon, 01/27/2014 - 12:09
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  • Cisco Employee,

Hello Umit


Missed this config


sip-ua

mwi-server ipv4:


and check thenm try delete all the previous messages ie unread from the phones then left the VM to the phones and check the MWI is working or not, collect the debug again.


Br,
Nadeem 

Please rate all useful post.

Correct Answer
Nadeem Ahmed Mon, 01/27/2014 - 12:24
User Badges:
  • Cisco Employee,

or best you can use Unsolicited method this most reliable one


Config to be done on CUE

ccn subsystem sip

gateway address 10.2.3.1

mwi sip unsolicited

end



CME

sip-ua

mwi-server ipv4: expires 3600 port 5060 transport udp unsolicited



In this case you do not require MWI dn which have configured in CME,remove it and add above in CME and CUE


ephone-dn  60

number 778... no-reg primary

mwi on

!

!

ephone-dn  61

number 779... no-reg primary

mwi off

!


first try above which i have suggested if didn't work add this one, this will work



Br,
Nadeem 

Please rate all useful post.

xlhardwarestore Mon, 01/27/2014 - 13:13
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Thanks Nadeem,


Removing dn numbers and correcting CUE-CME config fixed the problem. I have one last question for same configuration:


We want all outgoing calls look like made only from one number , means phone receivers

should see only single/same number although we have more than one PSTN numbers, how can we achieve this,  should I start new discussion for that?


Thanks for your help

xlhardwarestore Tue, 01/28/2014 - 10:49
User Badges:

Hi Nadeem,


Let's say I have 5 POTS numbers ending with: (connected to FXO ports)


1234

4321

2341

4123

4211


Whenever we call outside using one of these POTS lines, I want all call receivers to see a single/same company phone number. (Let's say 4211, our company main number) I don't want other numbers to be shown to other side even we call through one of them. I have tried a few things but didn't work, can you please help. CME config is attached at my original post.

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