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two calls at the same time on agent detail

Unanswered Question
Jan 28th, 2014
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Hi All,


Pulling an agent detail report for an agent im showing two calls with exact same start and end time.  The first is listed as inbound non-acd and the second is listed as inbound acd, assigned to a queue which the agent is assigned to.


never saw it before and cant begin to understand it.  Has anyone saw this before?

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