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Not able to dial International Number!!

Unanswered Question
Feb 5th, 2014
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Hi


Am facing issue when dialing International number...


Kindly help its really urgent.....



Feb  5 09:39:15.127: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 977

Feb  5 09:39:15.127: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x00AF callID = 0x8030 switch = primary-net5 interface = User

Feb  5 09:39:15.127: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00AF

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98382

                Exclusive, Channel 2

        Calling Party Number i = 0x0081, '977'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '00913332211224'

                Plan:Unknown, Type:Unknown

Feb  5 09:39:15.163: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x80AF

        Channel ID i = 0xA98382

                Exclusive, Channel 2

Feb  5 09:39:15.219: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x80AF

        Cause i = 0x829F - Normal, unspecified

        Facility i = 0x91A10C02021DBE0606040087690107

                Protocol Profile = Remote Operations Protocol

                0xA10C02021DBE0606040087690107

                Component = Invoke component

                         3PTY Request

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Feb  5 09:39:15.219: ISDN Se0/0/0:15 **ERROR**: isdnAsn1Component: ERROR

Feb  5 09:39:15.219: ISDN Se0/0/0:15 **ERROR**: process_facility_supp_services: Decode of facility IE operation failed

Feb  5 09:39:15.219: ISDN Se0/0/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x8030

Feb  5 09:39:15.219: ISDN Se0/0/0:15 Q931: TX -> FACILITY pd = 8  callref = 0x00AF

        Facility i = 0x91A40702021DBE800102

                Protocol Profile = Remote Operations Protocol

                0xA40702021DBE800102

                Component = Reject component

                        Invoke Id = 7614

                        Problem = General problem; Badly structured component

Feb  5 09:39:26.175: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x00AF

Feb  5 09:39:26.191: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x80AF

Feb  5 09:39:42.523: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x80AE

        Cause i = 0x8090 - Normal call clearing

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Feb  5 09:39:42.523: ISDN Se0/0/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x802F

Feb  5 09:39:42.659: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x00AE

Feb  5 09:39:42.675: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x80AE

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Nishant Savalia Wed, 02/05/2014 - 02:21
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Hi Muhammad,


Please check your "calling & called party plan type" and "calling & called party number of digits" required by Telco.



Regards,

Nishant Savalia

MuhammadSaad_2 Wed, 02/05/2014 - 02:25
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Both are correct b/c when am dialing the number from my GSM its going.

Nishant Savalia Wed, 02/05/2014 - 02:51
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  • Silver, 250 points or more

The number that you are dialing from GSM is going through your gateway?

Can you please post the debug of the successful call i.e. call you are dialing from your GSM?



Regards,

Nishant Savalia

MuhammadSaad_2 Wed, 02/05/2014 - 02:59
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No, from My gsm am going directly towards PSTN.

Also from ISDN all national, GSM working properly only probles we are facing with International...

Nishant Savalia Wed, 02/05/2014 - 03:03
User Badges:
  • Silver, 250 points or more

I would suggest you to provide debug output of successful through your gateway for local or national.


Also you can ask your Telco for the reason of disconnecting international call because call is being disconnected from their side. So they can provide you some information regarding their expectation for international calls.



Regards,

Nishant Savalia

Manish Prasad Wed, 02/05/2014 - 03:04
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When you make international call you are sending calling number as '977' to Telco , do the same 3 digit calling number you send when you dial national number from this ISDN router?


Thanks

Manish

MuhammadSaad_2 Wed, 02/05/2014 - 03:05
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Feb  5 10:53:51.743: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 966

Feb  5 10:53:51.743: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x00D1 callID = 0x8052 switch = primary-net5 interface = User

Feb  5 10:53:51.743: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00D1

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x0081, '966'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '98084995'

                Plan:Unknown, Type:Unknown

Feb  5 10:53:51.775: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x80D1

        Channel ID i = 0xA98381

                Exclusive, Channel 1

Feb  5 10:53:55.887: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x80D1

        Progress Ind i = 0x8488 - In-band info or appropriate now available

Feb  5 10:53:57.475: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x00D1

        Cause i = 0x8090 - Normal call clearing

Feb  5 10:53:57.555: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x80D1

Feb  5 10:53:57.555: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x00D1

Feb  5 10:54:12.499: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 918

Feb  5 10:54:12.499: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x00D2 callID = 0x8053 switch = primary-net5 interface = User

Feb  5 10:54:12.499: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00D2

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x0081, '918'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '99475438'

                Plan:Unknown, Type:Unknown

Feb  5 10:54:12.531: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x80D2

        Channel ID i = 0xA98381

                Exclusive, Channel 1

Feb  5 10:54:18.311: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x80D2

        Progress Ind i = 0x8488 - In-band info or appropriate now available


Feb  5 10:54:26.867: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x80D2

        Date/Time i = 0x0E02050E36

                Date (dd-mm-yr)   = 14-02-05

                Time (hr:mnt:sec) = 14:54:192

Feb  5 10:54:26.871: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x00D2

Manish Prasad Wed, 02/05/2014 - 03:16
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Can you try by adding these commands


voice rtp send-recv

voice call convert-discpi-to-prog


Thanks

Manish

Nishant Savalia Wed, 02/05/2014 - 04:08
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  • Silver, 250 points or more

Hi Muhammad,


Please co-ordinate online with Telco and get the feedback from them regarding call disconnect, because if you are sending correct information from your side then information from them will help you for finding the cause.



Regards,

Nishant Savalia

Manish Prasad Wed, 02/05/2014 - 04:13
User Badges:

Hi Muhammad,


You need to check with Telco as the call was disconnecting from Telco side.


Feb  5 09:39:15.219: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x80AF

        Cause i = 0x829F - Normal, unspecified

Check with them why they are disconnecting as "Cause i = 0x829F" is a Telco side error.


Rate all the helpful post.


Thanks

Manish

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