Adding customer PO number in CCW orders that will show in CSCC

Michael Schomburg · ‎02-06-2014

Is there a field in CCW that I can use, that will transfer to a customers contract? I need to show customer PO Number in CSCC and on their contracts

on a line by line basis.

jconquel · ‎02-06-2014

Hello Michael,

Good day!

Unfortunately we don't have that provision. The best thing I can suggest for the meantime, is for you to send an enhancement request.

If you wish to request for this feature, please send email to q2o-optimization@cisco.com

as an enhancement issue. However, you will need to fill out a template first and then send it to that alias.

To get the template, we suggest that you create a case with us online at http://www.cisco.com/cisco/psn/web/workspace or by calling 1-800-553-6387 options 2 and 3.

If this is your first time to open a case using Customer Service Central, you will need to sign in to your My Cisco Workspace (http://www.cisco.com/cisco/psn/web/workspace) and then add the Customer Service Central module to your Workspace to open and manage your cases online. Help and support documentation is available on Operations Exchange.

Regards,

Jen

CCW Support Team

Michael Schomburg · ‎02-06-2014

Jen

I opened a case, it would be really nice if the CCW change template was added to this page so it can be downloaded without a case.